Thomas Allsopp Email & Phone Number

Sydney, Australia

Customer Care Representatives are responsible for assisting customers and representing Ricoh as the first point of contact. This is a fast paced customer service role where I assist our customers to solve technical issues, reorder supplies and handle general enquiries.- Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution.- Provide accurate, valid and complete product & service… Show more Customer Care Representatives are responsible for assisting customers and representing Ricoh as the first point of contact. This is a fast paced customer service role where I assist our customers to solve technical issues, reorder supplies and handle general enquiries.- Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution.- Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers.- Research, identify and resolve customer complaints using appropriate resources.- Process orders forms and required requests.- As a part of my role on the Major Accounts Team, I am the first point of contact with regards to device support for a major Australian financial institution. - Through the use of Microsoft Power Automate, Office 365 suite and Sharepoint, I have been responsible for the creation, development, roll-out and management of a number of projects based around process improvement.Achievements: - Process Improvement Award – Feb 2019- Team Member of the Year – December 2019- Managing Directors Award – January 2020- Innovation Award - May 2021- Process Improvement Award – December 2022 Show less

Penrith, Nsw

Responsibilities included: - Ensure the efficiency, reliability & security of all hardware & software including 2 servers utilizing Microsoft Server 2008R2 (With active directory, DNS, DCHP, and Remote Access) and Microsoft Server 2012 (Set up as a Database Server). - Ensure backups of all data and systems were performed in accordance with company policy- Configured and maintained all firewall, virus, and malware protection. Kept firewall software up to date with blacklisted… Show more Responsibilities included: - Ensure the efficiency, reliability & security of all hardware & software including 2 servers utilizing Microsoft Server 2008R2 (With active directory, DNS, DCHP, and Remote Access) and Microsoft Server 2012 (Set up as a Database Server). - Ensure backups of all data and systems were performed in accordance with company policy- Configured and maintained all firewall, virus, and malware protection. Kept firewall software up to date with blacklisted URL’s as per CERT notifications.- Maintain a schema of the hardware network- Maintain an up-to-date register of all users of non-fixed hardware and software, and ancillary equipment- Maintain an up-to-date register of all software licenses- Create and issue licenses for Epica Solutions developed software issued to employees and clients as approved by the Technical Director- Maintain a register of licenses for Epica solutions developed software issues to employees and clients and monitor the currency of each license. In addition, provide renewal notifications as required to registered licensees of Epica Solutions developed software- Create, Maintain and update the Epica Solutions website as required- Respond to all software support calls and assisting appropriately- Ensure that access to the server computer and client computers is restricted in accordance with Epica Solutions guidelines, including remote access- Created and maintained the user manuals for all Epica Solutions developed software - Created reports for the Technical Director on a weekly basis in regards to System performance, Errors & Issues, Hardware problems and future requirements. Monthly reports were required for website statistics- Configured and maintained a Microsoft Lync phone system- Responsible for the organization and operational aspects of all online video conferencing- Responsible for the creation of the help documentation and testing/tracking of bugs related to Epica Solutions proprietary software Show less

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney Cdb

Certificate Iv, Information Technology

I achieved a certificate IV in Information Technology with a focus on networking.

Certificate Iv In Music Industry (Technical Production), Music

Was trained in the following skills: - Music information gathering - Technical and Resource Management - Asset Management - Leading.

Certificate Iii In Music Industry (Technical Production), Music

Was trained in the following skills: - Multi Track Recording - Digital Audio Editing - Mixing sound sources - Mixing console operations.

Hsc