I specialize in E-Commerce retailing and marketing. I have an E-tailing storefront and will soon initiate product marketing on Social media. I employ software tools to analyze product cost, sales and click metrics to optimize results. Would consider additional opportunities.• Utilize Tactical Arbitrage software suite, mining product cost metrics on websites and manifests.• Analyze and evaluate sales and marketing click metrics from advertising on Social media websites.

Worked on Lean Process evaluation projects. Composed Project Charters, determined CTQ metrics based on Voice of Customer. Created High Level Value Stream Maps of entities' end to end processes. Taught Introduction to Value Stream Mapping to peers.• Performed Data Analysis of process metrics to determine the Root Cause of delays.• Created Simple Graphical Analyses to determine the Root Cause of process waste, identifying three redundant process steps that could be reduced to one.• Created Value Stream Maps to visualize complex process flows, revealing disconnects and bottlenecks that could be removed to improve Lead Time.

Scrum Master of multiple teams. Coached Product Owner and Team Members. Led teams’ adoption of Agile Scrum then Kanban principles. Implemented use of Kanban for Development and Operations teams. • Assisted facilitation of Backlog Refinement meetings, Sprint Planning, Sprint Reviews.• Helped teams identify waste in end to end processes, increasing collaboration and cross functionality which drove greater efficiency, reducing cycle time.

Promoted the Agile vision and advocated the Agile methodology for T&R projects. Gathered original requirements, deconstructed logic and validated details. Wrote all the User Stories and Acceptance Criteria for projects. • Reviewed User Stories and Acceptance Criteria with team to determine their priority.• Collaborated with outside teams, improving shared processes, which increased predictability and timeliness to completion.

Managed project task progress for Help Center and ServiceNow Project Plans within MS Project. Liaised with Development, Knowledge and Reporting teams to obtain task status, reporting Project Manager. • Co-coordinated the self-service deployment project, liaising with vendor, KPS, ITSM and management.• Completed three ServiceNow tests plans for the Technology Support Center in two days, enabling completion of UA Testing in a week, maintaining project’s timeline.

Developed the largest revision to the KM team’s SRC form with ITSM . Created simplified universal Desktop Support routing resolution. Presided in lead role adding new taxonomy nodes to four server environments.• Combined universal Desktop Support resolutions with fewer options in descending order of frequency, improving Average Handle Time and First Call Resolution.

Solved issues on the remote ticket queue from MS Upgrade Service Pack 3 project in CSS. Assembled all issue solutions on the queue for codification and dissemination amongst Remote Nine queue analysts. • Created DGIS solution repository, improving productivity, execution and shortened training.

Provided second and third level technical support for Cargill's North American user base. Responsible for support of PCs and Laptops, Microsoft Windows, MS Office applications, MS Exchange, VPN, and network printers utilizing Altiris Deployment Server and MS Remote Desktop. • Supported corporate desktop technology including: Outlook, Java Runtime and Integrity firewall.

Responsible for activating Blackberry devices for telephony and enterprise network capabilty, configuration, testing, deployment and troubleshooting of these devices on facility wide hardware refresh project. Performed Second level support of Blackberry devices.• Identifed, analyzed, catagorized and resolved customer and systemic issues.

Responsible for planning, managing and reporting the progress and completion of 12 projects. Served in Team Lead and Technical Lead roles within Target Technology Services. • Technical Lead of Target Video Solutions project, covering 60 new stores. Target’s largest of 2006. • TVS project deployed all servers, storage arrays, video encoders, workstations and cameras. • Total configuration and verification steps exceeded 60,000. Team possessed 16 technicians.• Composed and organized training and solution documentation as Team Lead.• Designed, built and maintained team website for 11 projects as Team Lead.