Thomas Amarante Email & Phone Number

New York, New York, United States

• Provide expert-level technical support to end-users via phone, email, zoom, and in-person, ensuring prompt resolution of hardware, software, and network issues.• Diagnose and troubleshoot complex IT problems, leveraging knowledge of both Windows and Mac environments.• Process and complete tickets submitted for onboarding new employees, registering new workstations, and resolving outages to reduce downtime.• Installs, configures, and maintains computer hardware, software applications, and peripherals to meet user and organization requirements.• Conducts regular audits and assessments of IT systems to identify areas for improvement and optimization. Remote hybrid position with alternating shift assignments.

• Provided personalized technical support and assistance to customers, focusing on resolving hardware and software issues for Apple products.• Diagnosed and repaired hardware problems for all Apple devices, ensuring high-quality service and customer satisfaction.• Assisted customers with software troubleshooting, including iOS and macOS issues, app installations, and configuration settings.• Transitioned to Apple Support from home during the COVID-19 Pandemic to support customers while the stores were closed.

Ridgewood, New Jersey

Bachelor Of Fine Arts - Bfa

Education record

Activities and Societies: Theatre company, highlands voices a cappella choir