Thomas Amarante Email & Phone Number

New York, New York, United States

• Provide expert-level technical support to end-users via phone, email, zoom, and in-person, ensuring prompt resolution of hardware, software, and network issues.
• Diagnose and troubleshoot complex IT problems, leveraging knowledge of both Windows and Mac environments.
• Process and complete tickets submitted for onboarding new employees, registering new workstations, and resolving outages to reduce downtime.
• Installs, configures, and maintains computer hardware, software applications, and peripherals to meet user and organization requirements.
• Conducts regular audits and assessments of IT systems to identify areas for improvement and optimization. Remote hybrid position with alternating shift assignments.

• Provided personalized technical support and assistance to customers, focusing on resolving hardware and software issues for Apple products.
• Diagnosed and repaired hardware problems for all Apple devices, ensuring high-quality service and customer satisfaction.
• Assisted customers with software troubleshooting, including iOS and macOS issues, app installations, and configuration settings.
• Transitioned to Apple Support from home during the COVID-19 Pandemic to support customers while the stores were closed.

Ridgewood, New Jersey

Bachelor Of Fine Arts - Bfa

Education record

Activities and Societies: Theatre company, highlands voices a cappella choir