Providing technical support and managing social media channels for the Digital Lab for Islamic Visual Culture and Collections!

-Managed player communities using Discord, Twitter, and other social media platforms -Monitored social interactions, addressed risks, capitalized on opportunities-Communicated with development, business, and customer teams to get player issues reported, prioritized and resolved using JIRA-Crafted written copy that reflected the brand voice and target audience

-Used Salesforce to communicate with customers via email and live support chat, while using other tools such as Player 360 to ensure a smooth customer service experience for the player. -Technical troubleshooting for Xbox, PlayStation, Nintendo, and Windows PC platforms, game streaming services, E-Commerce, and online accounts-Applied conflict resolution/crisis management skills by assessing and defusing conflict