Thomas Antony Email & Phone Number

United Kingdom

Cochin Area, India

Control over all the service operations.Ensure all the claims are closed within TatEnsure all the payments are done to customers/Asc on time.Ensure all the required customer documents are sent to HO.Ensure all customer /retailer escalations are addressed and solved with in TatEnsure tie up are made to all Asc Recruit and train staff for efficient operationsEnsure cost effectiveness in operationsManaging a team of 20 members.

Chennai Area, India

Handling the OEM, Partners, Technical support team, Nodal desk, Service centers, and settling the legal casesCo coordinating with the brand service managers for the various business alignments , SLA adherences , DOA & DAP, Service escalations and legal cases settlementsEstablish metrics to monitor staffing levels , expenses , P&L , budget and expense reportEnsure all doa stocks are get replaced on time.Ensure all customer service issues are solved with in the tat.Responsible for meeting productivity targets and operational cost control Rate negotiation, finalizing contract agreement with partners. Recruiting, disciplining and training staff Visiting ASC and stores for interacting with store and service team and customers to understand and solve issues.

Kerala

As outbound manager , controlled the stock distribution to 25 retail stores and 5 Hyper markets all over Kerala. Ensure all the orders of stores are catered on time. Ensure 100% warehouse efficiency and manpower utilization. Analysis reasons of stocks not been despatched to stores and resolve.As inventory manager ,ensured physical inventory check are being carried out .Optimised the space utilization by proper location mapping

Kochi

KPIs & KRAsEnsured on time delivery of parts orderedForecasted the material requirement based on orders from storesPrepared the Purchase ordersMaintained 100% FIFO in warehouseMaintained inventory as per standards and initiated Material requirement plan in line with Minimum order level & Minimum order quantity within lead time committedResponsible for Vendor Management and Vendor DevelopmentPeriodical stock reconciliation in warehouse and maintained 100% inventory accuracyHandled vendor rating and Entire Purchase MISCoordinated with Accounts for regulated invoice processing and prompted timely payment to Vendors