Anu Thomas Email & Phone Number

Toronto, Ontario, Canada

● Trouble shoot and Support Enhancements to People Analytics team with the ongoing operations and development of UltiPro Solutions by defining business requirements and objectives. Participates in design and testing.● Serve as the learning management system (LMS) administrator for Vubiz, liaising with cross-functional teams to develop training curriculum and reporting on learner data and progress.● Coordinating for in-person and virtual team events, reward and recognition programs, and performance management.● Administered CF’s benefit processes, Including preparing monthly Health Care Spending Account reports, updating HRIS and carrier website data, coordinating continuation of benefits and initiating the LTD process.● Supported CF’s pension processes including preparing Summary of Expenses for annual pension audit and complete Pension Buyback paperwork for former employees.● Lead total rewards annual activities such as execution of the annual salary review and bonus payout process including aligning systems, communications and acting as subject matter expert. Administering & coordinating CF’s recognition programs including Building Excellence and Service Awards.● Administered CF’s Maternity Leave program. Point of contact for employees. Calculated top-up payments. Coordinated with Payroll for processing.● Assisted with the administration of the Disability Program (maintain/confidentiality post update tracking – initiating LTD process, run WCB reporting etc)

Toronto, Ontario, Canada

● Incident Management: Efficiently logged, tracked, and resolved incidents, ensuring minimal downtime and optimal user satisfaction.● Change Management: Managed change requests through their lifecycle, from submission and assessment to approval and implementation, ensuring compliance with organizational policies and minimizing risk.● Service Request Management: Handled service requests with precision, from initial request logging to fulfillment, ensuring timely and accurate delivery of services to end-users.● Assisted with the scheduling implementation project end-to-end to ensure the software is customized and configured to the agreed upon specifications within the agreed timelines at the desired quality. This includes post-implementation and ongoing maintenance of the Ultipro systems and Comvida Scheduling.● Performed all system configurations, design, changes, analysis, testing, documentation, reporting, data management, process development and improvements, and parallel runs for optimal performance measures● Collaborated with the Labour Relations Department to Implement and configure new Union-Collective Bargaining Agreements updates● Analyzed stakeholder requirements, considering strategy, technical capabilities to identify key organizational priorities● Collaborated with stakeholders, clients, and subject matter experts to understand business problems and processes. Ability to clearly document functional and non-functional business and technical requirements into business requirement documents, functional specs, and change requests.● Ensured conversion is proceeding correctly, running test scripts with various data to see how new or customized transactions process through the systems.● Developed transition strategies through detailed configuration analysis of systems and implemented guidelines to affect successful transition outcomes. Utilized risk models, optimization systems and other analytic measures through the Ultipro systems/Comvida Scheduling.

Toronto, Ontario, Canada

● Oversaw the maintenance of HRIS system configurations and implementations of Bobrick practices and policies and overall Employee workplace guidelines.● Played a key role in the implementation of Ultipro Dynamics for the Company. ● Managed Securities of the HRIS System, configuring Role Automations and access control.● Provided first-level support to department Supervisors and Employees with questions regarding theSystem Access, HR policies, performance management, terminations, corrective counseling, regarding LOA’s and other time-off requests. Was also responsible for managing escalations on issues raised by Supervisors/Managers and Employees.● Independently managed and processed payroll for 100 Employees on a weekly basis● Coached and counseled Supervisors on escalated employee relations issues and access.● Supported HR Manager with recruitment process, including preparation of job postings, coordination andfacilitation of interview and bookings, conducting reference checks, preparing of job offers, scheduling ofmedical appointments and conducting orientation for new hires and preparing onboarding packages.● Configured and Scheduled Business Intelligence Reports for Staffing budget, Performance Review Goals,Earnings reports and other reports as required.● Facilitated and participated in HR related charters including; Holiday Lunch, Summer Picnic, Halloween andUnited Way● In charge of planning company events and activities for the Canada Bobrick Employees, and managing theER Boards and Screens.

Toronto, Ontario, Canada

● Lead implementation projects end-to-end to ensure the system is tailored and configured to the agreed upon specifications.● Liaison with the Labour Relations Department to Implement and configure new Union - Collective Bargaining Agreements updates for CUPE 1280 union employees.● Supported payroll to configure changes pertaining to CBA on existing PTO plans and Wage Scale changes.● Maintaining, supporting and enhancing various functional and technical aspects of SAP environmentincluding solution configuration, troubleshooting and operational support.● Researching issues, diagnosing, providing recommendations and implementing acceptable solutions.● Responding to system issues and critical incidents including system outages and security.● Developed training programs and provided support to HR teams and end-users to ensure a smoothtransition to the new system.● Provided comprehensive administrative support to the HR department, overseeing the lifecycle of CUPE1280 Unionized Employees' master data in the HRIS system. Responsibilities included setting up new hires, managing salary revisions, processing leaves, resignations, retirements, transfers, allocation of allowances, and addressing employee inquiries related to specific agreements and HR policies.

Toronto, Ontario, Canada

● Lead the implementation of Workday HRIS systems. ● Collaborated with stakeholders to identify opportunities for optimizing HR processes through cloud-based solutions.● Managing user access and security protocols within cloud-based HR platforms● Collaborated with management to set up a comprehensive onboarding process using the HRIS platform.● Completed payroll and other HR forms assisting HR manager with processing● Developed training programs and provided support to HR teams and end-users to ensure a smoothtransition to the new system.● Optimized the performance management module, aligning it with the organization's goals and objectives.

Toronto, Ontario, Canada

● Processed employee job data changes in Employee Central utilizing PEGA Case Management System throughout the employee lifecycle events● Provided effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures maintaining a minimum 97% SLA rating.● Supported the migration of HR data from legacy systems to SAP SuccessFactor and ensured seamless integration with other enterprise systems.● Supported in the configuration and implementation of PTO accrual plans within SAP SuccessFactors to align with the organization's specific policies and employee categories, ensuring accurate and fair time-off allocation.● Collaborating with stakeholders to identify opportunities for optimizing HR processes through cloud-based solutions.● Troubleshooting and resolving issues related to cloud infrastructure impacting HRIS functionality and, the integration with multiple WFM systems ensuring optimal data accuracy and system performance. Developed training programs and provided support to HR teams and end-users to ensure a smooth transition to the new system.● Streamlined and maintained security protocols, access controls, and data privacy measures within the SAP SuccessFactors environment.● Lead the Implementation of a RBAC system in SAP SuccessFactors, ensuring that employees have the appropriate system access based on their roles and responsibilities.● Created and executed test scripts for different modules of SuccessFactor (Time & Payroll/Securities/Onboarding/Schedules) running an extensive testing and validation of the system configuration.● Conducted SAP Payroll Reporting & Testing Analysis and in creating/managing payroll reports.● Acted as an advisory support to Scotiabank employees interacting with HR systems, guiding in navigationand resolving issues.

Toronto, Ontario, Canada

● Designed and implemented a full recruitment process.● Maintained a database of proven talent in the industry to provide consistent flow ofemployees/subcontractors to the company● Created and posted ads frequently for subcontractors and other cleaning services● Solely responsible for handling all customer service-related duties for 203 clients● Reviewed performance of employees on a daily basis based on videos and images posted by the companyfor the client● Created monthly invoices for clients and subcontractors● Processed monthly payroll for subcontractors for 2 major clients (Gate Gourmet and Sandman Hotel)● Updated and redesigned client contracts and quotes as they had inconsistencies and were outdated.

Toronto, Ontario, Canada

● Screening resumes, interviewing qualified candidates, evaluating skill level, managing offer process, reference checks, and making salary recommendations.● Handled large amounts of paperwork in a fast-paced environment● Supported office teams, ensuring smooth operation of day-to-day activities● Proactively assessed staffing needs to ensure company performance● Acted as the liaison between senior management and employees to address issues that require immediateresolution.● Conducted pre-employment screening including background and reference checks● Followed up with client and brokers regarding policy updates and changes● Liaison with external recruitment entities to hire new talent

Postgraduate Diploma, International Business Management

Postgraduate Diploma, Human Resources Management And Services

Bachelor Of Technology - Btech, Electronics And Communication Engineering