Thomas Applegate Email & Phone Number

Red Bank, New Jersey, Us

Provided regulatory review and approval of multi-million dollar deals in the Microsoft Services & Consulting division, which generated $1.5B+ in annual revenue from customers globally. Held ultimate deal signing authority on Microsoft’s behalf. Verified that deals complied with corporate standards and appropriately reflected Microsoft’s offerings, and evaluated all proposed, edited, modified, and signed agreements. Owned the contract violation framework, upholding internal compliance by engaging stakeholders to provide education and training to avoid deal errors. Closely collaborated with Microsoft Legal and MCAPs Compliance. Additionally, onboarded new groups in Microsoft that were engaging with the Services & Consulting division.► Saved jeopardized $30M deal. Engaged Legal and European regulatory team to verify that stipulations complied with European law, and ensured no legal risk to Microsoft. Securing sign-off by the targeted date.► Drove change management to formalize the regulatory function. Delineated roles and responsibilities, and defined framework with automatic notifications to relevant stakeholders when a process was changed.► Introduced knowledge management framework, launching a comprehensive document repository and instituting processes to keep documents current.

Bangalore, Karnataka, In

Directed Microsoft’s Azure group, on a high-visibility initiative comprised of 3 key projects to accelerate the release of Microsoft’s big data public offering, Azure Data Lake (ADL).► Executed major design revisions so Azure Data Lake could operate within the Azure framework, then ported every account within Microsoft using the beta version into Azure to initialize the service.► Established IT change management process requiring specific steps to execute a code change in production, and limiting those with access to the code, to reduce risk.► Defined customer engagement framework, dedicating an email address for internal customers to contact the Azure group with requests, assigned priority levels to those requests, and established SLAs.

Managed the 24x7 security account support team, and provided leadership to the operations team. Scope further encompassed owning the critical incident management service. Chaired critical cross-group status sessions with the senior leadership team.► Steered initiative to define work breakdown structure, the scope of work, metrics, quality requirements, and KPIs Tata Consulting would commit to Microsoft.► Used Power BI to build monthly server security patching process, which was key to the organization evolving from a reactive stance to a proactive one.

Redmond, Washington, Us

Advanced to this role to direct project management for a series of global deployments; owned 24/7 server/service programs across 1st and 2nd tier support levels – services included Exchange, Sharepoint, Teams, and Identity/Security Management; and provided IT consulting to key Microsoft customers.► Architected 1st MOF/ITIL service framework of change, problem, and configuration management in Microsoft history, which was patented, and onboarded the entire O365 group onto these platforms.► Owned project to launch 1st living knowledge base, a centralized, web-based platform hosting key documents, business-critical processes, and important contacts.► As project manager for the MS Office 2010 and 2013 releases, instrumentally changed the relationship between the project team and product group, to optimize web-based support and the user experience.

Redmond, Washington, Us

Promoted to this role for the MACS Ancillary Services team. Scope encompassed executing MS email on a global scale, as well as Unified Messaging/V-mail, Mobile Information Server (mobile message services), SPS/STS - Sharepoint Portal/Team Services, and RTC - Instant Messaging. Liaised between the operations team, management, and internal customer groups.► Established a dedicated Exchange server for the 1st time for the MS Office product group in advance of shipping the newest Office release.► Owned metrics and service quality reporting function every quarter to the senior management team.