Role entails design and development of solutions and software including in NetSuite, Demandware and Java, intranet and internet sites, managing a team of technical staff, ensuring smooth functioning of network systems and telecommunications.* Developed enterprise integrations to facilitate data synergy across several cloud and on premise solutions increasing automation and dramatically reducing manual tasks.* Administered NetSuite ERP, CRM, WMS, which included developing several complex customizations that improved customer satisfaction, operations accuracy, and accounting functions.* Managed local and wide area network facilities, telephone systems, and security across four locations maintaining 99.99% uptime.* Streamlined technology products and effectively reduced annual costs by over 20%.* Managed all aspects of domain operations and desktop support maintaining standardized deployments which resulted in rapid onboarding time for new employees.* Performed database design and administration for in-house development of custom PIM application to replace Heiler HPM resulting in highly optimized data throughput and application speed.* Designed and developed Java and JavaScript based solutions * Developed enterprise service bus to facilitate data synergy across several cloud and on-premise solutions* Modified NetSuite’s native drop ship model to utilize direct shipping methods for appropriate COGS allocations and effective shipment tracking* Managed ShoreTel IP phone systems for call routing and ACD* Managed telecommunications systems, vendors and support* Managed Exchange Server 2013 and active directory for local domain* Managed support desk and software solutions for over 105 workstations and 22 servers* Directed project teams for ongoing development and support projects

Responsibilities included leading a team of technical consultants in driving and delivering customer requested design enhancements to IBS’ suite of enterprise supply chain management products, project management, software design and development, budget planning, revenue and utilization forecasts, resource management and escalation management• Increased revenue and utilization by 10% in 2 consecutive quarters• Led transformation of global resource management initiatives in Americas region• Directing and influencing customer requirements and scope to develop and deliver custom solutions• Managing monthly, quarterly and annual budgets• Effectively leading teams in project management for ongoing development and support projects• Redefining standard processes for development, documentation and quality assurance

Responsible for design and development, documentation, customer support and system integration• Success in managing and handling a critical client accounts and projects led to promotion as “Director, Global Technical Organization - Americas” within six months

Formerly Travelocity On LocationResponsible for design and development of software, new internal systems, reporting solutions, websites (internet and intranet), product development• Key contributor in the initial acquisition process of Travelocity On Location by EBG• Facilitated successful infrastructure and systems transition after the acquisition• Successfully re-aligned products to ensure business continuity• Spearheaded systems integration and middleware development for seamless and continuous transaction processing• Designed and implemented browser based point of sale technologies for system transition

Formerly Allstate Tours, Inc.Purchased By Entertainment Benefits Group 11/2009Responsibilities included design and development of software, systems integration, systems design and deployment, website development, and web-based customer solutions. Senior management role continued following acquisition.• Determined and implemented new strategies after an internal reorganization• Conceptualized design and development requirements to meet re-aligned directives • Led product development and cross-platform design teams• Directed website development and B2B systems integration efforts• Trained technical staff and maintained role as a trusted advisor for technical group

Designing, developing and maintaining websites

Purchased By Travelocity 6/2004Role entailed design and development of end-user solutions and software including XML- and web-based solutions, intranet and internet sites, managing a team of technical staff, infrastructure management and telecommunications• Championed the increase of company’s online revenue by 150% within the first year of appointment • Successfully assumed role as a vertical head of the company’s online offerings in 2001• Spearheaded rebranding efforts of company’s website, leading to an increase in revenue and brand recognition• Directed core areas of the technology domain IT, Product Development and User Support, Vendor Relations, Software Licensing, Telecommunications and Network Infrastructure• Applied knowledge on regulatory standards and norms of Bureau Of Reclamation (Hoover Dam) and the Nevada Gaming Control Board required for audits and reporting entertainment taxes for casinos to company products

End-user support, designing and developing websites, web-based solutions, maintaining servers, troubleshooting

Developing various system solutions, trouble-shooting, installing and maintaining network hardware

Developing various automated systems, managing collection representatives’ team, liaison between internal team and external agencies