Thomas Arnold Email & Phone Number

Zürich, Zh, Ch

Zurich, Switzerland

- Lead the global Professional Services Department, overseeing a team of 19 employees across four countries. Successfully manage a diverse and geographically dispersed team, fostering collaboration and ensuring high performance.- Spearheaded the expansion of the team by recruiting additional members, enhancing the department's capacity and capabilities.- Develop and implement strategies to optimize departmental operations, improve service delivery, and achieve organizational goals. Ensure that all projects and services meet the highest standards of quality and customer satisfaction.- Foster a culture of open communication and teamwork within the department. Facilitate regular team meetings and cross-functional collaboration to share knowledge, address challenges, and drive innovation.- Maintain strong relationships with key clients, ensuring that their needs are met and exceeded. Oversee the delivery of professional services to ensure client satisfaction and long-term partnerships.- Act as a liaison between the Professional Services Department and other departments such as Sales, Product Development, and Marketing. Promote interdepartmental communication and cooperation to ensure alignment of goals and seamless project execution.- Contribute to the strategic planning and decision-making processes at the executive level. Align the Professional Services Department's goals and initiatives with the overall business objectives.- Identify opportunities for process improvement and implement best practices to enhance efficiency, productivity, and service quality. Stay abreast of industry trends and advancements to ensure the department remains competitive and forward-thinking.

Toronto, Ontario, Canada

Successfully set up and launched Incentage's new subsidiary in Toronto, Canada. This involved:- Incorporating the company in accordance with local regulations.- Negotiating and securing contracts with essential service partners including accounting, payroll, and legal services.- Procuring and setting up office space to support the new operations.- Ensured that all company policies and contracts were fully compliant with Canadian laws and regulations.- Recruited, hired, and built a high-performing local team. Established operational procedures and fostered a collaborative work environment to ensure smooth day-to-day operations.- Cultivated strong business relationships and connections within the local market, enhancing Incentage’s presence and reputation in Canada.- Successfully led a major project with TMX, the Toronto Stock Exchange, demonstrating exceptional project management and strategic planning skills.

Zurich, Switzerland

- Managed a critical project enabling global banks and central banks to process messages using the ISO20022 standard, ensuring robust and compliant messaging solutions.- Led cross-functional teams in project deployment, coordinating efforts across departments to achieve seamless implementation and integration.- Developed customized project plans to meet stakeholder and customer requirements, delivering projects within budget and achieving desired outcomes with full accountability for results.- Collaborated closely with customers to define project roles, responsibilities, scope, and objectives, ensuring clear understanding and alignment among all project members.- Provided expert consultation to financial institutions as a SWIFT specialist, advising on standardization, messaging, migration, and automation to enhance operational efficiency.- Contributed to the product management team by planning future product features and making strategic decisions for the long-term roadmap, aligning product development with market needs.- Identified and explored potential new projects, contributing to the growth and expansion of the company's service offerings.

Zurich, Switzerland

Zurich, Switzerland

- Business Analyst Digitization for the online channel strategy definition at a medium-sized cantonal bank- Business Analyst / Deputy Product Owner for a “digital pensions 3a” app in a joint project with three cantonal banks- Business Analyst for the analysis of the account opening process, development and implementation of state-of-the-art tools and processes at a private bank- Tester in a software project to streamline and partially automate the account opening process at a RegTech company

Zürich Und Umgebung, Schweiz

- Directed client projects worldwide, including the onboarding of new corporate clients and expanding services for existing clients in areas such as SWIFT for Corporates, cash and liquidity management, payment transactions, and payment factories.- Managed the overall planning and coordination of external project teams, banks, IT specialists, and partners, as well as multiple internal departments, ensuring seamless project execution and timely delivery.- Advised corporate clients on automation, efficiency improvements, cost-saving methods, and business rule optimization, driving significant enhancements in operational performance.- Played a key role in release planning and requirement review for new features, working closely with the Product Management team to align project deliverables with product development goals.- Oversaw the allocation of internal resources to business projects, monitored workload distribution, aligned with key stakeholders, and managed quality gates to ensure high standards of project outcomes.

Zürich Und Umgebung, Schweiz

- Supported project managers with all project-related activities from acquisition of new clients to on-boarding, technical setup, client tutorials and final project delivery.- Worked in second level support for technical client questions and building expert knowledge for payment formats, internal programs, and client applications. Supervised, mentored and trained apprentice.- Continued to develop internal processes and client implementation guidelines.- Involved in quality assurance procedures for new software versions and software components.

Zürich Und Umgebung, Schweiz

- Provided first level support for clients by email and phone for all their inquiries and questions related to tools, processes and setups.- Initiated technical investigations for clients.- Monitored and analyzed client tests.- Validated payment orders and statement files.

Zurich, Switzerland

Bachelor Of Science Zfh In Business Administration, Major In Banking & Finance, 5.1 / 6

Education record

Kaufmann Efz Mit Berufsmatura, 5.3/6

Toefl, English, 102

3 months intensive language course in San Diego (6 lessons per day)