Thomas Arnold Email & Phone Number

Cream Ridge, Nj

Raleigh-Durham, North Carolina Area

Managed all Institutional Settlements COD, DVP/RVP Operations and Asset Management Operations for Private Banking North America. Also included were Certification of Foreign Status, 3rd Party vendor enhancements, checking and ACH setups for high wealth individuals.

Raleigh-Durham, North Carolina Area

Responsible for reconciling payment breaks and outstanding ledger discrepancies, providing accurate audit commentary on all foreign exchange activity. Built and fostered strong relationships with internal and external customers to promote high levels of client satisfaction.

VP of Customer Service

Managed Customer Service Fixed Income Corporate and Dealer Sales Assistants which included: Trade Processing, Fail Control, Collections, and Missing Documentation.Responsible for managing projects from start to finish which included developing project proposals and identifying resources to carry out project profitability. Supervised employees' career development and promotional process. This resulted in reduced staff turnovers and increased promotions to 65%. Worked closely with IT to enhance current systems that has brought about cost savings and increased productivity. This included setting up electronic emails on return deliveries saving the firm 100% cost of carry. Completed set up of electronic trading platforms which resulted in 25% reduction of staffing hours.

Responsible for management of the Government Sales Operations area resulting in a 70% reduction of fail costs.Initiated and executed Fixed Income transactions with DLJ customers in excess of $250mm per month.Worked with DLJ in-house Systems personnel to streamline ticket processing which resulted in 50% less manual work and reduced error input by 25%.Worked closely with Compliance and Internal Audit to maintain the rules and regulations of firm and regulatory agencies applicable to operational areas.Hired, trained, evaluated and oversaw activities of support personnel, including summer interns.Cleared on average $20 billion a week in securities of outright trades.Handled all New York Government Sales force repos in excess of $25 billion weekly.

Managed, coordinated, and controlled day-to-day and long-term Government and International Operations.Oversaw International Operations and In-house systems regarding Euroclear.Hired/terminated and trained all sales assistants for International and Government Sales force.Coordinated operations involving special deals; i.e. large quantity, private placement and syndicate deals.Oversaw workflow for all areas; design, implement and document procedures to enhance productivity for all areas.

Bs, Industrial Relations

Bachelor, Science Industrial Relations

Education record