• Following completion of the Nationwide Graduate programme, I was offered a permanent position in the Learning & development department following a successful 6-month placement. • As a L&D Consultant I am responsible for consulting with stakeholders to fully understand training requirements, enabling me to design and deliver highly effective and engaging blended learning solutions. • I am skilled across the full training cycle to support the ever-changing demands of the business. This includes training design, consultancy, together with virtual and face to face delivery. • I was chosen to be part of a 6-month design project with the responsibility of designing brand new training material, creating a variety of different solutions. These included: Interactive PDF’s, Rise 360’s, Vyond Videos, E-Learnings, Slido’s, PowerPoints and training notes. • Collaborate with stakeholders and managers to conduct a training need analysis to identify skill gaps and training needs within the organisation. • Representing Learning & Development on projects from consultation through to evaluation. • I am given the responsibility to manage our training portfolios. I ensure that all training is updated and relevant with any business and industry changes that may impact our training material. Upon this evaluation, I will allocate work to other colleagues to review and amend.• I maintain and manage our Learning Management System and SCORM files. • I regularly deliver face to face and virtual courses to a range of colleagues at a high standard. I ensure colleagues are engaged by creating a positive and inclusive learning environment. • Provide feedback, support and guidance to colleagues across the department, and the business, to support their development – including design and delivery of ‘Train the Trainer’ sessions and observations.

Digital Skills • My first placement was in Channel Services working within the Digital Skills Team. In my role in Digital Skills, I was given the responsibility to launch and support the digital event ‘Tea and Tech’ across the branch network. The purpose of the Tea and Tech event is to develop digital skills and to educate members on the Nationwide digital services available to them. • Throughout the project of ‘Tea & Tech’, I provided workshops for over 240 branches, helping to support 60 Tea & Tech events as well as all communications and marketing, including national newspaper articles. People and Culture • Throughout my time in People and Culture, I supported six change programmes in my six-month placement. I worked with a variety of stakeholders, answering HR queries at announcement.• Through consultations with employees, I supported preferencing and selection exercises, arranging outcome and notice meetings/collateral, and supporting grievances and appeals.Fraud and Financial Crime • I was responsible for creating a business case for the Digital Fraud Prevention Project.• I liaised with Risk Management stakeholders to identify any risks throughout this project, creating relevant risk assessments. • Working in the Fraud department, closely with Nationwide’s main customer authentication systems.• I worked as a member of the team, procuring security software that contributed to our Fraud and Financial Safety strategy. Learning and Development• I support my colleagues to service members in new and exciting ways to help deliver an exceptional experience. I'm responsible for consulting, developing, maintaining, and delivering training to our colleagues in an agile and efficient way, within Retail Distribution & Servicing with a real focus on digital enablement. I support New Leaders, Contact Centre and Front Office colleagues.

• I was employed on a 12-month internship and asked to return to the company part time whilst completing my degree.• Key member of the Cambridge City Centre and Shirley Branch achieving a management qualification within the company.• Administrative management of contracts for customer, insurance and corporate rentals. • Mentoring new graduates/interns providing the support for them to develop within the company. • Building positive relationships with clients, corporate accounts, body shops, dealerships and insurance companies for complete customer satisfaction. • Demonstrating strong listening and decision making skills to help provide the best service for a variety of customers in different scenarios. • Studying the branches profit and loss statement implementing new ideas using Innovative and creative thinking on how to make the branch more profitable. • Showing Effective sales technique and interpersonal skills to be the highest performing employee in the branch over 12months. • Developing management skills, by being given the opportunity and responsibility for running the day. Included managing staff, Vehicle fleet and reservations.

• Attended 8 Week summer camp, offering 24/7 care and responsibility to a bunk of up to 8 children. • Development of leadership skills by becoming a mentor for the children whilst Scheduling activities and games for the campers. • Demonstrated excellent organisation and time management skills, making sure that the children follow their timetable and were fully equipped, on time to each event.• Established Strong communication skills, voicing clear instructions to the children and co-workers in games and events.• Adhering to camps strict work ethics and discipline for the safety of the camp.

• I had responsibility for incoming phone call, emails, social media queries. It was vital for me to maintain a positive brand image and provide a helpful and informative customer experience.• This helped strengthen my problem solving skills as I had to work under pressure to make sure I provided the best service possible for each supporter quickly and effectively. I would speak to over a hundred supporters a day. • Dealing with different personalities each call. This is where I demonstrated good communication and interpersonal skills as I adapted to different characters and scenarios. • I also demonstrated strong interpersonal skills as I was responsible for training new recruits on my campaign.

• In my role as a sales advisor I spoke to hundreds of customers every day selling them a warranty for electrical goods they had purchased. • I had to build a positive customer relationship in a short period of time, explaining the benefits of the product and overcoming any objections in order to achieve a sale.• I had to demonstrate active listening skills to make sure I had an understanding of the customers wants and needs so I could offer the best service possible. • I embraced the challenge of working under pressure to achieve daily targets.