- Responsible for leading strategic presentations to both internal and external stakeholders bringing light the key findings and value, enabling more effective data driven decisions.- Proficient in both VBA and C# to facilitate the delivery of data analysis, business reporting and bespoke automation pieces.- Working knowledge of Alteryx and Altair Monarch to enable data transformation/data cleansing and reporting that underpin key stakeholder deliverables. - Responsible for transformation of compensation datasets provided by clients, received in a variety of formats to be consumed and used by stakeholders in tax calculation tools and modelling- Daily management of the department’s capacity/resource allocation using data analysis in bespoke dashboards- Lead on the creation, implementation and maintenance of in-house reporting using a variety of visualisation tools.

Managing a high performing team of engineers for one of the largest electronics companies globally with in depth experience in fault finding, problem solving and resolving customer issues and queries. Responsible for delivering daily value to customers by ensuring all technical queries were resolved/progressed through the necessary channels resulting in excellent customer service. Also recognised nationwide as engineer of the year for the company in a discipline of over 50 individuals. - Senior Engineer responsible for fault finding and running diagnostics on software and hardware faults identified by the customer- Responsible for defining, managing, and tracking KPI’s and completing regional reporting to highlight best practices, efficiencies, and process improvement opportunities- Lead role in managing the Engineering Discipline in the South Wales region for Samsung- Customer facing support, triaging and escalation for any complex customer queries