Highly accomplished IT Program Manager / Delivery Lead with 16+ years achievement and strong track record of managing complex enterprise-wide IT programs and projects. Experienced in defining business requirements and designing process and system improvements to increase productivity and reduce costs. Extensive end-to-end software development lifecycle experience with recognized project management skills delivering on time and within budget. Strong interpersonal skills, highly adept at diplomatically facilitating discussions with stakeholders, and able to serve as key bridge between Business and IT. Extensive experience in the implementation of CRM, eCommerce, Mobile, and Reporting & Analytics solutions for top Fortune 500 companies. Proven leader who has built high performing cross-functional, onshore/offshore teams.