Thomas Bachmeier Email & Phone Number

Scottsdale, Arizona, Us

-Performs basic configuration, testing, and maintenance of LAN/WAN equipment and related services for Network Infrastructure-Identify, diagnose, and resolve basic network problems. Escalates more complex issues to Network Engineers-Maintains comprehensive documentation for all implemented networks-Maintains and support company’s LAN/WAN environment and Network Infrastructure-Develops skill set in Network management platforms; collaborates with Network Engineers create Network management reports, analyze, review, and identify system gaps; provides basic recommendations to improve systems efficiencies.-Performs daily maintenance, problem resolution and hardware / software configurations-Responds to incident and request management tickets in ServiceNow; responds according to proper SLAs.-Performs maintenance of all Firewalls and attends Firewall Peer Review with Engineers-Interact with multiple internal customers and external vendors to provide quality customer service.-Participates in various in Audits, including, but not limited to, Internal Network Audits, SOC2 Audits, PCI Audit, and Bank Audits.-Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Scottsdale, Arizona, Us

-Configure, test, and maintain LAN/WAN equipment and related services for Web support -Identify, diagnose, and resolve network problems -Create and maintain comprehensive documentation for all implemented networks -Maintain and support company’s LAN/WAN environment and Web Hosting Services -Perform daily maintenance, problem resolution and hardware configuration -Perform maintenance of all Firewalls and attend Firewall Review Board meetings -Interact with multiple internal customers and external vendors to provide quality customer service. -Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Bethpage, Gb

-Trained 6 IT technicians-Installed/maintained hundreds of computers, servers, access points, and other electronics-Help desk troubleshooting support -PC and laptop repair-Volunteered in the Summer Lego Robotics program while teaching children about robotics-Inputting large amounts of data into district servers-Managed user database information-Wiring throughout district buildings-Attended and presented in district meetings

-Trained 3 new front end employees-Increased the total number of positive customer satisfaction reviews and surveys-I worked at the front counter and would talk to the customers directly, diffuse intense situations, and offer assistance to anybody in need of it since I was one of the more well-spoken employees at our restaurant-General food preparation and sales work

Bachelor Of Science - Bs, Applied Computing Major With A Media & Video Studies Certificate

Bachelor Of Science - Bs, Applied Computing Major With A Media & Video Studies Certificate

Regents Diploma With Advanced Designation, Honors, And Mastery In Science