Thomas Bailey

Thomas Bailey Email and Phone Number

Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) @ Wood Mackenzie
edinburgh, edinburgh, united kingdom
Thomas Bailey's Location
London, England, United Kingdom, United Kingdom
About Thomas Bailey

Thomas Bailey is a Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) at Wood Mackenzie.

Thomas Bailey's Current Company Details
Wood Mackenzie

Wood Mackenzie

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Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI)
edinburgh, edinburgh, united kingdom
Website:
woodmac.com
Employees:
1361
Thomas Bailey Work Experience Details
  • Wood Mackenzie
    Director, Head Of Global Customer Support
    Wood Mackenzie Nov 2023 - Present
    London, England, United Kingdom
    - Responsible for people, process and technology for global function of 19 people- Customer digital support platform implementation, and introduction of AI- Increase operational efficiencies through automation, process enhancements and resource allocation
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  • Wood Mackenzie
    Senior Manager Customer Support
    Wood Mackenzie Apr 2022 - Oct 2023
    London, England, United Kingdom
    - Built and expanded a global team- Evolved metrics and measures- Introduced new processes and technology
    View
  • Wood Mackenzie
    Manager, Customer Engagement
    Wood Mackenzie Apr 2020 - Mar 2022
    London, England, United Kingdom
    - Project Manager for launch of new product, representing Customer Engagement globally- Managed small regional team of 2, expanding to global team of 6- Established & embedded new global best practices
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  • Wood Mackenzie
    Lead Specialist, Client Engagement
    Wood Mackenzie Mar 2017 - Mar 2020
    London, United Kingdom
    Responsible for Customer Success for 2 large customers
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  • Wood Mackenzie
    Senior Specialist, Client Services
    Wood Mackenzie Sep 2014 - Mar 2017
    London, United Kingdom
    Client Services and day to day contact for portfolio of EMEA-based customers
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  • Wood Mackenzie
    Client Services
    Wood Mackenzie Nov 2010 - Aug 2014
    London, England, United Kingdom
    Processed customer orders, delivered customer reporting, first point of contact for customers, support customer helpdesk
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  • Precise
    Account Manager
    Precise Aug 2008 - Oct 2010
    London, England, United Kingdom
  • Pitney Bowes
    Account Manager
    Pitney Bowes Aug 2007 - Aug 2008
    Bristol, England, United Kingdom
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  • Computershare
    Share Plan Administrator
    Computershare Jan 2005 - Aug 2007
    Bristol, England, United Kingdom
  • Hsbc
    Bank Clerk
    Hsbc Aug 2003 - Sep 2004
    Bristol, England, United Kingdom
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Frequently Asked Questions about Thomas Bailey

What company does Thomas Bailey work for?

Thomas Bailey works for Wood Mackenzie

What is Thomas Bailey's role at the current company?

Thomas Bailey's current role is Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI).

Who are Thomas Bailey's colleagues?

Thomas Bailey's colleagues are Sadam Hussan, Lee Imrie, Farha Naaz, Pedro Camarota, Trevor Cameron, Troy A., Alyssa Froelich.

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