Thomas Bailey
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Thomas Bailey Email & Phone Number

Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) at Wood Mackenzie
Location: London, England, United Kingdom 10 work roles
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Current company
Role
Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI)
Location
London, England, United Kingdom
Company size

Who is Thomas Bailey? Overview

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Quick answer

Thomas Bailey is listed as Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) at Wood Mackenzie, a with 1361 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Thomas Bailey.

Thomas Bailey previously worked as Director, Head Of Global Customer Support at Wood Mackenzie and Senior Manager Customer Support at Wood Mackenzie.

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Email format at Wood Mackenzie

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Wood Mackenzie

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Profile bio

About Thomas Bailey

Thomas Bailey is a Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) at Wood Mackenzie.

Current workplace

Thomas Bailey's current company

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Wood Mackenzie
Wood Mackenzie
Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI)
edinburgh, edinburgh, united kingdom
Website
Employees
1361
AeroLeads page
10 roles

Thomas Bailey work experience

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Director, Head Of Global Customer Support

Current

London, England, United Kingdom

- Responsible for people, process and technology for global function of 19 people- Customer digital support platform implementation, and introduction of AI- Increase operational efficiencies through automation, process enhancements and resource allocation

Nov 2023 - Present

Senior Manager Customer Support

London, England, United Kingdom

- Built and expanded a global team- Evolved metrics and measures- Introduced new processes and technology

Apr 2022 - Oct 2023

Manager, Customer Engagement

London, England, United Kingdom

- Project Manager for launch of new product, representing Customer Engagement globally- Managed small regional team of 2, expanding to global team of 6- Established & embedded new global best practices

Apr 2020 - Mar 2022

Lead Specialist, Client Engagement

London, United Kingdom

Responsible for Customer Success for 2 large customers

Mar 2017 - Mar 2020

Senior Specialist, Client Services

London, United Kingdom

Client Services and day to day contact for portfolio of EMEA-based customers

Sep 2014 - Mar 2017

Client Services

London, England, United Kingdom

Processed customer orders, delivered customer reporting, first point of contact for customers, support customer helpdesk

Nov 2010 - Aug 2014

Account Manager

Precise

London, England, United Kingdom

Aug 2008 - Oct 2010

Account Manager

Bristol, England, United Kingdom

Aug 2007 - Aug 2008

Share Plan Administrator

Computershare

Bristol, England, United Kingdom

Jan 2005 - Aug 2007

Bank Clerk

Bristol, England, United Kingdom

Aug 2003 - Sep 2004
Team & coworkers

Colleagues at Wood Mackenzie

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FAQ

Frequently asked questions about Thomas Bailey

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What company does Thomas Bailey work for?

Thomas Bailey works for Wood Mackenzie.

What is Thomas Bailey's role at Wood Mackenzie?

Thomas Bailey is listed as Director, Head Of Global Customer Support @ Wood Mackenzie | Artificial Intelligence (AI) at Wood Mackenzie.

Where is Thomas Bailey based?

Thomas Bailey is based in London, England, United Kingdom while working with Wood Mackenzie.

What companies has Thomas Bailey worked for?

Thomas Bailey has worked for Wood Mackenzie, Precise, Pitney Bowes, Computershare, and Hsbc.

Who are Thomas Bailey's colleagues at Wood Mackenzie?

Thomas Bailey's colleagues at Wood Mackenzie include Thomas Jones, Yvonne Paterson, Lizzy Loftus, David Highton, and Khirabdhi Pattnaik.

How can I contact Thomas Bailey?

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