Provide help & assistance to computer users in their homes, online or within an organisationProvide training of Mac users, managing software licensing and running diagnostics testsInstall and test hardware and softwareProvide factory network/carrier unlocks on iPads and iPhones (including jailbroken devices)Diagnose and repair all types Macs, Apple TVs, iPads, iPhones and iPods – up to component level repairsProvide support for all Apple software productsDesign and install networks, maintain warranty records

Conducted all updates and upgrades of all computer equipmentPerformed repairs on all computer related equipmentMaintained and developed the Embassy websiteResponsible for all computer related procurementsResponsible for stuff training

Ensured maximum availability of computer systems throughout the Company.Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications.Designed, developed and implemented of new systems.Worked with senior management to propose, agree and deliver IT service to defined Service Level Agreements.Manage the IT department including staff appraisals, disciplining, pay reviews and career development.Responsible for IT hardware, software and maintenance procurement.Managed the IT department and ensure that agreed targets are met and appropriate qualitative standards achieved.Developed and implemented robust processes to ensure that a high quality service is provided to both internal and external clients.Implemented methodologies to improve first call resolution.Designed and developed an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.• Analysed help desk activity and make recommendations for increased organisational efficiency and effectiveness.Trained IT staff to ensure that support is provided in a consistent manner.Implemented staffing and scheduling models to ensure guaranteed coverage to the business.Developed and maintained a disaster recovery plan.Developed and controlled the IT security policy.Maintained and developed the company website.

Identified, diagnosed, and resolved Level One and Level Two problems for users of the server, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.Delivered, tagged, set up, and assisted in the configuration of end-user PC desktop hardware, software and peripherals.Generated services business by prospecting and selling support skillsProvided maintenance and repairs of computer hardware and its peripheralsProvided maintenance and repairs of printers (Epson, HP, etc).Installed and supported operating system software (Microsoft Windows, Apple OS X, UNIX, etc).Staged new machinesCosting of labor hours and signing of job cards with customersEnsured very high quality service to clients, this includes timely response to client’s queries and minimizes repeat jobs.Installed of state of the art networks covering structured cabling, fiber optics backbones and wireless networks.Consulted on the design, configuration and support of networking solutions, integrating different technologies on networks to meet customer satisfaction.Consulted on the design, configuration and support of Microsoft, Apple, VMware and other software solutions.

Service and repair computer and printer (mainly on HP Jet and Laser systems.)Software and hardware installations/maintenance.System support for Apple, Linux, UNIX and Windows based operating systems.Responsible for onsite hardware and software installations, configuration, maintenance and repairs.Server diagnostics and repairs.Installation and configuration of Network resources.Responsible for Laptop/Mobile device service and repairs in both Mac and Windows environments.