Thomas Barber Email & Phone Number

Battle Ground, Wa, Us

United States

Spokane, Washington Area

Responsible for conversion of current HP CAE delivered application into delivery via Microsoft SCCMRepackage software with a primary focus of automated installationTroubleshoot installation and network issuesbuilt installation scripts using Windows Powershell and Visual Basic tools to automate functions during installation process.

Spokane, Washington Area

Telephone based technical support of New Windows 7 DeploymentSoftware troubleshooting of applicationResearch unknown issues and work with user through resolutionEngage engineers and software vendors on product issuesInstallation of new software through Active DirectoryValidating user Information through Active DirectoryValidation of user access to active directory and database files located on the networkTroubleshoot hardware and software issues on PC’s, Laptops, Rugged Mobile Devices and Cell PhonesProvide warranty based support and troubleshooting expertise for the Internet Explorer 11 Upgrade projectTroubleshoot root cause analysis of Internet Explorer and Java based application issue and provide resolution to development team.

Spokane, Washington Area

Provide front-line technical support for PC, Mac, Smartphones, tabletsProvide sales support of protection plans, virus removal, service and repair of computer equipmentProvide training and education on the proper use and functionality of equipment Setup new PC’s, phones, tablets and install appropriate anti-virus applications

Spokane, Washington Area

Provide End user support for computer system functionImage and load software on new computer systems deployed in HospitalsTroubleshoot and repair software issues on computer systems

Telephone Technical Support for specialized helpdesk and customer supportTechnical Support Helpdesk lead – Provide training and support for other support agentsASP-CSP Account document managementProcess creation and document writingRadio Activations Lead – Activate Itronix Installed Wireless Radio Aircards for customer use, Provide training for internal support.Product Champion for multiple GD-Itronix built computersiCare Servenet Lead – Create New User accounts, provide training and support for on-going customer supportManage customer accounts, providing reports and supportOn-Site support for customer issues and computer supportE-mail based technical supportNetMotion Technical Support – provide 24/7 technical support for seamless wireless communicationsCurrently updating and writing processes for duties within the companyStreamlined processes to improve efficiency

Operated 2 Printing presses creating Business cards, forms, documentsProvided all finishing services (folding, cutting, mailing, binding)Created plates used in printing presses for use on pressServiced and repaired printing presses, mail sorting machines, collating systems

Telephone based Technical support supporting Microsoft ApplicationsOperating System Support included, Windows 95, 98, ME, limited support on Windows 2000Business Application Support included Microsoft Money 3, 4, 5, 6, 97, 98, 99, 2000, 2001 and 2002, Microsoft OutlookWrote several Solution Objects for Microsoft which helped support applications, 3 Solution Objects Published to Microsoft Knowledge Base