Duties:- Conduct thorough investigations of entities suspected of committing VAT fraud, employing analytical thinking and evidence-based approaches. - Compile and analyse evidence from a wide range of sources (HMRC systems, Companies House, company records) to uncover irregularities and trace complex supply chains.- Apply knowledge of tax legislation (PaCE, RIPA, POCA) and HMRC's legal powers, including conducting on-site visits and interviews, to gather crucial records and information. - Collaborate closely with HMRC’s technical and legal experts to strategise actions such as VAT deregistration, tax assessments and penalties against directors. - Foster positive professional relationships with tax agents to facilitate efficient communication and cooperation. - Manage multiple cases concurrently under strict deadlines.- Provide support to colleagues, assisting with cases, actively participating in both announced visits and covert operations.- Provide support to HMRC witnesses involved in complex indirect tax appeals, including providing technical advice and structured problem-solving assistance to case officers, solicitors and counsel.- Precisely document all casework meticulously through case management software, ensuring transparency and accountability.

Duties: • Address complex financial inquiries from clients, distilling intricate information into clear, understandable language. • Maintain excellent verbal and written communication standards while working in a busy, pressurised environment. • Collaborate with colleagues from other departments to resolve complex client queries quickly and clearly. • Lead and manage a team of helpdesk consultants, guiding performance and fostering professional growth. • Facilitate face-to-face client meetings and effectively communicate with third parties on behalf of clients. • Stay up to date with regulatory guidelines to ensure clients and their information are treated fairly. •Preserve Hargreaves Lansdown’s reputation for excellent client service.

I was a strong member of the Personal Independence Payment (PIP) team. I was trusted to work within a busy office on my own initiative and without supervision. Once a case was assigned to me, I took full management, from interview through to the client’s disability benefit tribunal. I ensured the client received full support and preparation prior to their tribunal hearing. This required good listening and strong interpersonal skills alongside an accurate documentation of the case. Duties: • Interview clients with a range of physical and mental disabilities, understanding their point of view • Draft legal documents including tribunal submissions and client statements • Research relevant case law and constructing legal arguments • Conduct pre-hearing interviews to prepare clients for tribunal hearings • Request and organise supporting evidence, such as medical records and witness statements • Represent clients and provide oral advocacy at tribunal hearings