▪ Managed relationships between developers, end users, and internal staff to translate, develop, and deliver quality software.▪ Maintained and delivered reports for end users using SQL and AWS Quicksight.▪ Mastered several AWS Cloud products such as Athena and Quicksight.▪ Worked with the consumer and business lines to understand challenges for releases and develop requirements and process flows▪ Owned all issues and managed them through to resolution and reprioritized work based on shifting requirements ▪ Scheduled and facilitated several meetings with the business line to communicate project plans and resolve issues▪ Presented ideas to improve processes and evaluate the benefits and risks associated▪ Gathered, analyzed, researched, developed project requirement documentation and uploaded results in SharePoint & Microsoft Teams▪ Created and maintained product backlog items in JIRA and Confluence▪ Experienced in gathering and eliciting requirements, creating user stories, acceptance criteria and facilitating full scrum ceremonies▪ Experienced in regression testing, integration testing, QA/UAT testing, and Life testing▪ Utilized JIRA to create user stories, document testing results, and maintain documentation for thedevelopment lifecycle.▪ Led the creation and maintenance of financial reports, claims reports, and sales reports

▪ Managed relationships between developers, end users, and internal staff to translate, develop, and deliver quality software.▪ Maintained and delivered reports for end users using SQL and AWS Quicksight.▪ Mastered several AWS Cloud products such as Athena and Quicksight.▪ Worked with the consumer and business lines to understand challenges for releases and develop requirements and process flows▪ Owned all issues and managed them through to resolution and reprioritized work based on shifting requirements ▪ Scheduled and facilitated several meetings with the business line to communicate project plans and resolve issues▪ Presented ideas to improve processes and evaluate the benefits and risks associated▪ Gathered, analyzed, researched, developed project requirement documentation and uploaded results in SharePoint & Microsoft Teams▪ Created and maintained product backlog items in JIRA and Confluence▪ Experienced in gathering and eliciting requirements, creating user stories, acceptance criteria and facilitating full scrum ceremonies▪ Experienced in regression testing, integration testing, QA/UAT testing, and Life testing▪ Utilized JIRA to create user stories, document testing results, and maintain documentation for thedevelopment lifecycle.▪ Led the creation and maintenance of financial reports, claims reports, and sales reports

▪ Managed relationships between developers, end users, and internal staff to translate and test to ensure quality software deliveries▪ Mastered SQL Server Management to manage data for executive reporting.▪ Point of contact for vendor system implementation.▪ Led training for new vendor software to internal staff.▪ Worked with the onshore and offshore teams to prioritize tasks that need to be turned around on an exceptional basis▪ Delivered well-organized documentation, presentations, memos, meeting recaps and emails to drive fact-based decision-making regarding application usage, description, and requirements▪ Managed requirements, assumptions, changes in scope, etc. associated with application on-boarding by maintaining an audit trail to verify that outstanding Activities / Issues have been addressed▪ Supported project team and Supervisor through Application On-Boarding, Toll Gate and Risk reviews and approval processes. ▪ Timely call out of Jeopardies along with suggested alternative approaches and solution▪ Utilized JIRA for documenting testing results for system fixes and updates.