Thomas Bateman Email & Phone Number

As a Manager of Account Managers, I oversee a team of 4 Account Managers between three cities in the Mid-Atlantic region, tracking both quantitative and qualitative results as part of a broader team revenue-based target. The team I manage is responsible for retaining value and revenue from existing customers, as well as increasing customer’s overall.

Washington, District Of Columbia, United States

As a Restaurant Services Manager (Account Manager), I oversee the relationship with existing clients on the OpenTable network. A part of the Sales and Services team, I am responsible for connecting with our local restaurant partners to ensure their successful adaptation and ongoing use of our tools and their respective enhancements as they use the.

Serve as a technical lead for a team of Restaurant Operations Specialists. Served as a trainer for new hires to the team.Develop models for process improvement.Main implementation for new, complex corporate customers.

Introduce OpenTable's mobile pay solution to restaurants.Configuration of multiple Point of Sale Platforms to allow a fluid implementation of the mobile pay product.Assist in product road mapping for all items related to OpenTable Pay.Coordinate implementation of OpenTable Pay in large scale market launches, including New York City.Assist in sales.

Training technical and non-technical customers on the use of the software.Configure and customized standard software to meet the needs of customers.Configure TCP/IP and windows network to allow optimum functionality of the OpenTable software.Provide follow up support and training to new customers.Offer support to fellow coworkers with networking and other.

Consult with new Point of Sale clients to establish product requirements and requests.Configure new Point of Sale systems to meet customer's needs.Train customers in all operations of a newly purchased Point of Sale system.Provide live support for new customers to extend the training process.Provide continual support to establish clients for product.

Develop and implement training programs throughout a district of six restaurants.Train and develop qualified trainers in individual restaurants to oversee daily training operations.Design training materials and systems to be used throughout the company.Train and develop management from both within the company and external hires.Manage company-wide.