Thomas Bateman Email & Phone Number

As a Manager of Account Managers, I oversee a team of 4 Account Managers between three cities in the Mid-Atlantic region, tracking both quantitative and qualitative results as part of a broader team revenue-based target. The team I manage is responsible for retaining value and revenue from existing customers, as well as increasing customer’s overall investment into software products and marketing engines. As a leader on the team, I am also responsible for the initial onboarding and training of new hires to my team in the Account Management role to ensure their success in leveraging data, software knowledge, and relationship building.

Washington, District Of Columbia, United States

As a Restaurant Services Manager (Account Manager), I oversee the relationship with existing clients on the OpenTable network. A part of the Sales and Services team, I am responsible for connecting with our local restaurant partners to ensure their successful adaptation and ongoing use of our tools and their respective enhancements as they use the OpenTable platform to increase marketing, and ultimately, increase restaurant revenue. I am often the first contact with our existing clients to present new innovations to the OpenTable platform in terms of both marketing innovations as well as operational and reporting innovations. My role is to assist the clients in getting the most value out of their listing on the OpenTable Network, and to ensure they have a strong relationship in our partnership with them to continue to see value in the form of revenue generating diners. Along with maintaining clear consistent and reliable communication with our clients, presenting new product launches through personalized software training and providing key data analytics to support their return on investment we provide has been key to my success in this role.This role is also responsible for maintaining the client customer life cycle with OpenTable. It begins with customizing and installing the OpenTable software, followed by extensive software training with client management and staff. I am charged with maximizing client satisfaction thorough utilization of OpenTable's tools and services, as well as maintaining a high customer retention rate.As a senior member of the team, I have demonstrated great success in all key areas outlined above, and have been a leader on our team. I am also tasked with the training and development of my peers as well as other members of cross functional teams. I work strongly with various other teams within the company to further develop strategy to further build on our network of clients and partners.

Serve as a technical lead for a team of Restaurant Operations Specialists. Served as a trainer for new hires to the team.Develop models for process improvement.Main implementation for new, complex corporate customers.

Introduce OpenTable's mobile pay solution to restaurants.Configuration of multiple Point of Sale Platforms to allow a fluid implementation of the mobile pay product.Assist in product road mapping for all items related to OpenTable Pay.Coordinate implementation of OpenTable Pay in large scale market launches, including New York City.Assist in sales engineering for prospective customers of OpenTable Pay.Train field sales and other departments on the product and the appropriate product roadmap.This was a temporary field team created for a rollout initiative for a new product that was being tested in select markets, and eventually, on a national level.

Training technical and non-technical customers on the use of the software.Configure and customized standard software to meet the needs of customers.Configure TCP/IP and windows network to allow optimum functionality of the OpenTable software.Provide follow up support and training to new customers.Offer support to fellow coworkers with networking and other experiential knowledge.Schedule management of working from a home office with a heavy remote travel schedule.

Consult with new Point of Sale clients to establish product requirements and requests.Configure new Point of Sale systems to meet customer's needs.Train customers in all operations of a newly purchased Point of Sale system.Provide live support for new customers to extend the training process.Provide continual support to establish clients for product enhancement and ongoing training.Build strong client relations by providing superior customer service, and meeting all expectations.

Develop and implement training programs throughout a district of six restaurants.Train and develop qualified trainers in individual restaurants to oversee daily training operations.Design training materials and systems to be used throughout the company.Train and develop management from both within the company and external hires.Manage company-wide consistency to ensure accurate duplication of the concept.