Phase 7 Assured are an FM consultancy business specialising in audit services to public contract environments.

I assumed the role of Associate Director in 2017. I oversaw the functionality and efficiency of a business unit generating £4M revenue for a property consultancy firm. I was responsible for monitoring relationships with high-priority accounts, ensuring a sustainable revenue stream for the business. I lead a cross-functional team to provide managing agent service, compliance management, and commercial function to clients. Coordinating with stakeholders to define the scope of consultancy services for a wide range of FM and property projects was also part of my job description. I spearheaded the implementation of CAFM systems, training programs, and communication strategies. Lastly, I implemented appropriate controls across all stakeholder areas whilst ensuring continuous process improvement. My key contributions include:• Increased the annual revenue from Virgin Media account from £550k to c£750k in 3 years.• Reduced the cost base of the Virgin Media account and met strong profit outcomes (+10% on business target) by developing teams and establishing success indicators for company’s service delivery methods.• Invited by Virgin Media as one of the six “Most Critical Suppliers” to attend a Partnership Workshop.• Significantly raised the efficiency of FM services suppliers through best-in-class supplier management and procurement strategies. Improved response to SLA from 50% to 90%, reduced total completion time by 25 days and average lateness to SLA to under 4 hours, increased certificated compliance from 60% to 95%, and achieved 7% savings across all spend through transaction level commercial management.• Facilitated the bidding process for the provision of a full managing agent service to a large-scale healthcare client with a 600 site estate. Supervised bidding process, determined CAFM service provision requisites, delivered pitch presentations, and supported final negotiations.

As Strategy, System and Process Manager, I drove finance, project and FM processes across 1200 sites and 200 contractors by guiding internal project team of 10 and an FM team of 20 employees. I used to guide an internal maintenance team of 350 employees for round-the-clock maintenance of principal facilities system. I oversaw budget administration, financial reporting, and tracking of success metrics with prime focus on ensuring reliable flow of operational information. One of my core responsibilities was to synchronise system process environment with business activities. I leveraged best-in-class reporting frameworks and business analytics solutions to reinvigorate FM field service delivery. Lastly, I maximised return on investment for various estate improvement and FM optimisation projects. My key contributions include:• Developed a cohesive process environment by integrating all fundamental workflows supported by the system environment, including interdepartmental processes and RACI modelling of departmental roles.• Orchestrated budget control mechanisms to consistently meet objectives under budgetary constraints.• Reviewed controls, processes, and financials of contractor base, securing rebates of over £1M. Complemented the review process with a new supplier reconciliation process that leveraged the return of a further £300k of profit.• Created a project appraisal method that focused on returns, rectified internal hurdles, and achieved a positive net financial benefit for the business.

Here, I conducted a comprehensive financial analysis to derive actionable insights, navigate the strategic direction of various business units, and support operational and commercial decisions in competitive landscapes. I also anticipated financial risks associated with promotional activities, procurement decisions, and proposed investment plans. I monitored trials of activities to identify economically beneficial opportunities for the entire estate of sites. My key contributions include:• Promoted to Retail Analyst within 7 months of starting as a Commercial Analyst.• Created a consistent financial modelling base to realise the impact of various commercial trials.• Received an award for providing the best possible support to the North Operations Team.• Executed a commercial trial to readjust pricing strategy for certain products, producing additional per annum profit of £70k for the business.• Pioneered a novel process for budgeting and performance management of a newly invested business, generating approximately £10K savings per investment.

As Financial Auditor, I conducted successful audits of various industry-leading firms. I partnered with senior client representatives to review controls and processes of various financial and commercial elements. I led audits on financial statements while adhering to the frameworks of relevant regulatory bodies. I used to oversee the preparation of financial statements and guide all team members to ensure strict compliance with Generally Accepted Accounting Principles. I managed an audit team and workloads to conclude projects in a deadline-driven environment. I was appreciated by senior management for identifying areas of improvement through regular performance appraisals. Lastly, I conducted training sessions to uplift the quality of the workforce. My key contributions include:• Supervised a successful audit of a leading underwriting firm in home and motor insurance. Received exceptional feedback from the client for demonstrating superior quality and control over the entire audit process. • Managed the audit of a prominent broker of high value insurance products. Implemented a dynamic staffing approach to meet time-sensitive objectives under budget.• Single-handedly led and completed a non-statutory audit project while collaborating with various department heads. Determined the success of a recent reform of an insurance business. Devised and implemented new processes to replace unsatisfactory workflows and mitigate risks.• Performed audit functions for clients belonging to various industries, gaining valuable insights into the operations of distribution, manufacturing, insurance, hospitality, and technological development industry.

My responsibility as Sales Account Manager was to manage customer accounts and devise territory management strategies. I analysed sales data to visualise purchasing trends and recommend solutions to stakeholders. I used to monitor regulatory changes to identify opportunities in an evolving business landscape. I developed sales pitches for short- and long-term supply contracts. I was also responsible for resolving issues throughout the contract lifecycle. I expanded the product portfolio and negotiated with suppliers to obtain optimal cost prices. I increased market share and brand awareness by securing new revenue streams and building robust relationships with existing customer accounts. My key contributions include:• Consistently exceeded revenue and profit targets within the assigned territory (London and South East), with an annual revenue of £2.6M.• Recognised as top sales person (among 100 sales leaders) within the UK business.• Spearheaded sales operations within two territories concurrently for 6 months (London & South East, and the North East), driving the total annual revenue of £3.2M.• Developed and maintained sustainable relationships with all internal departments, ensuring best-in-class service provision to a growing customer base.