• Assign and maintain inventory of body worn camera equipment for FCSO. • Assists end-users with troubleshooting basic technical equipment issues. • Research and design departmental training programs and conduct training programs by serving as instructor or facilitator. • Responsible for policy and procedure review and evaluation, and assists in development, implementation and updating of policies and procedures. • Responsible for routine functionality audits ensuring video evidence is properly uploaded and policies and procedures related to the BWC program are being followed. • Responsible for maintaining and deploying body worn camera equipment, to include cameras, docking stations, cables, etc., and ensuring adequate supplies are on hand. • Review and redact videos and ensure release is in accordance with federal, state, and local statutes, and established policies and procedures. • Liaison with body worn camera provider and advise department on equipment upgrades and any concerns or issues related to the BWC equipment. • Provide on-call support and on-site visits as required. • In accordance with law and internal policy, edits footage from various recording devices to redact protected information prior to public release. • Ensures proper records retention of digital materials. Adheres to policy related to access of footage for investigations, reports, and audits. • Testify in criminal or civil court or other public hearings to verify the integrity of evidentiary data collected or protocols followed for collection and redaction in order to authenticate such media.

• Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment.• Built and maintained customer relationships, provided service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement.• Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required.• Maintained accurate records of customer contact and equipment.• Prospectd for new service and generate sales leads for Regional Sales Manager follow up increasing territory gross by 5% or more yearly.• Traveled to customers location within assigned territory, working independently with minimal supervision.• Responsible for calibration of equipment received at the regional office; schedule return to customer when completed.

• Responsible for assisting the Engineering / Quality Assurance department maintain, evaluate, implement, and monitor quality control to comply with corporate regulations. Receive, log, and track incoming components for new product development. Record & investigate any abnormalities associated with manufacturing of audio components. Contributed in the development and evaluation of new product development of multiple audio components. Built and tested multiple electronic components. Familiar with a variety of Audio analyzing procedures and software.

• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Accurately document, research and resolve customer service issues.• Mastery of customer service management systems and databases.• Advanced understanding of all components of the Microsoft Office Suite.• Monitor stock of parts for warranty repairs.• Design & maintain parts guide to increase use and efficiency.

Cashier, stocker, customer service, and pet training class instructor.