Thomas Bawden Email & Phone Number

• Collaborate and build trusting relationships with business stakeholders atvarious position levels to understand their needs
• Provide data insights and dashboards/reports that can be clearlyunderstood and translated into actionable recommendations and strategies
• Built processes that automatically format and ingest data from varioussources to make reporting easy for business partners
• Produce regular and ad hoc reports to communicate analysis results torelevant stakeholders, including management and executives
• Monitor and evaluate the performance of various business processes andinitiatives, identifying areas for improvement
• Gather and compile data from various sources, such as databases, APIs,spreadsheets, and other data repositories

Phoenix, Arizona Area

* Helped to support a data pipeline using primarily Python (with Spacy and Gensim performing some heavy lifting) that ingests, parses, and cleans text data from multiple internal and external sources making it easy for analysts across Schwab to leverage text data in unison with more traditional data sources to drive even greater business value* Developed.

Phoenix, Arizona Area

* Built relationships with front-line representatives and collaborated in tandem with their managers to ensure the best tailored and most efficient service was delivered to each client* Built QA reporting so all levels of enterprise management could quickly understand the service quality being delivered and change if needed* Facilitated monthly call.

Phoenix, Arizona Area

* Resolved a broad spectrum of customer service issues ranging from placing trades in the market to resolving client electronic access issues* Circle of Excellence awardee on multiple occasions based on ability to quickly build relationships with clients to ensure they were taking advantage of the most appropriate products for them

Master Of Science (Ms), Business Analytics

Economics