Responsible for technical aspects of Disaster Recovery and Business Continuity Planning •Maintain and Administer large Citrix Server Farm •Build and deploy- primarily HP Proliant systems either for new purpose or to refresh older hardware. •Responsible for Data Center consolidation utilizing VMware.

Promoted twice during 4 year tenure- 2 years as Senior Technical Support.•As a member of the Tech Support Team, resolve hardware/software issues Configure and deploy new laptop and desktop computers including the use of Symantec’s Ghost. •Install and configure software (ex Office, Siebel, Visio, and Outlook). •As a Domain Administrator- create, modify or delete NT User Accounts and Exchange Accounts. •Provide Nightly Support for Production Sales reports running on Sun Solaris 2.7 servers. •Setup Remote Access including VPN software (Cisco).•Install Network Print Drivers and configure network printers.

Execute test plans and cases ensuring error/bug free software applications•Diagnose, document, and retest system bugs and enhancements•Ensure software is production ready in the agreed upon timeframe•Support the Information Technology Department with the installation of software to Production.