•Check the validity of data in various applications compared to a SQL database to ensure integrity of data.•Created queries in SQL to locate data for various types of reports, created ad hoc reports as needed.•Managed and created user accounts for all application using GUI interfaces and within SQL databases. •Created and managed SharePoint sites to facilitate information sharing for applications in development. •Created project critical presentations that included various Visio diagrams depicting workflows.•Worked in partnership with developers to ensure software is meeting the needs of the customers.•Created technical documentation and instructions (user manuals/ training guide) for end-users.•Helped virtualize current production and development servers that houses all applications and test environments using VMware products.•Provided remote support for offsite users via phone/dameware.•Apart of the DC Navy yard shooting Response Team•Tracked and managed inventory for over 100 users.•Installed, maintained, and configured computers to run on a TCP/IP network, provided helpdesk and software support for Navy and Alion users. •Troubleshoot computers to pinpoint issues. •Acted as a liaison between end users and developers for new product functionality.•Participated in project status, planning, and design meetings.•Tested software for full functionality.

Gathered and documented business requirements for Records Management Software based on the needs of various public safety agencies. Generated and managed use cases based on business requirements.Created mock-ups of GUIs for development of software.Developed test plans for quality assurance purposes.Created and executed test cases to ensure functionality of software.Responsible for the management, identification, and verification of trouble tickets.Tested software for functionality and usability.Collaborated with development team and end user to identify problems or issues with current software builds.Participated in project status, planning, and design meetings.

Maintained and serviced Dell computers at commercial and residential sites for hardware exchanges. Followed up with clients to ensure product and service satisfaction.

Answered phone calls about customer orders from Walmart.com’s website.Assisted customers with correcting, replacing, and tracking orders. Assisted customers with questions, problems or concerns within the company or with products and services.