Thomas Beals

Thomas Beals Email and Phone Number

Results-Driven Technical Analyst and Customer Support Leader with Expertise in Coding, Training, Teaching, Tutoring, Troubleshooting, and Cross-Functional Collaboration @
Thomas Beals's Location
Downingtown, Pennsylvania, United States, United States
About Thomas Beals

Dedicated, task-driven, and self-motivated information technology professional with a deep intellectual curiosity and a passion for analyzing technology. Makes informed suggestions to improve products and processes and support stakeholders. Highly collaborative and proactive in identifying ways in which other teams can be supported with data and able to work effectively with technical and non-technical stakeholders. Adept at taking ownership of projects, prioritizing them appropriately, and identifying opportunities to apply advanced analytics methods to drive better decisions. Proven aptitude for integrating APIs. Experience in a wide array of programming languages, including Python and SQL. Ability to guide customers through product upgrades and installations. Experienced at managing data transformations, combining data from different sources, consolidating data into meaningful presentations, and delivering projects iteratively. Additionally, skilled in freelance training, tutoring, and data analytics, offering personalized technology coaching, tailored data solutions, and effective mentoring to enhance clients' technical skills and operational efficiencies.Bash, Bootstrap, Confluence, Customer Service, Data Analysis, Data Structures & Algorithms, Development Operations (DevOps), Django, Docker, Graphic Design, JavaScript, JIRA, jQuery, Jupyter, Business Analytics, Adobe Illustrator, Git, HTML/CSS, Linux/Unix, MySQL, Postgres, REST APIs, Salesforce, SQL, Kubernetes, Python, Web Development, Word/Pages/Docs, Excel/Numbers/Sheets, Financial analysis, Business Strategy, Data Science, Organization, Service Desk Operations, IT Support, Business Analysis, System Implementation, Technical Troubleshooting, Service Level Agreements (SLAs), Help Desk Software (e.g., Zendesk, ServiceNow), Network Support, Software Installation, Database Administration, SQL Queries, Project Management, Process Mapping, Requirements Gathering, Solution Design, Data Analysis, Reporting Tools, Documentation Skills, Risk Management, Change Management, Agile and Scrum Methodologies, Cross-functional Team Collaboration, Communication Skills, Problem-solving Skills, Continuous Improvement, System Integration, SOAP, REST, JSON, XML, OAuth, SAML, Single Sign-On (SSO), Database Management, SQL, Scripting (Python, PowerShell), Cloud Computing (AWS, Azure, Google Cloud), DevOps Practices, Continuous Integration/Continuous Deployment (CI/CD), Debugging, Performance Tuning Version Control Systems (Git), Third-Party APIs, SDKs.Email: tabeals@outlook.com

Thomas Beals's Current Company Details
Teachly Tech (Remote) March 2024 - Present

Teachly Tech (Remote) March 2024 - Present

Results-Driven Technical Analyst and Customer Support Leader with Expertise in Coding, Training, Teaching, Tutoring, Troubleshooting, and Cross-Functional Collaboration
Thomas Beals Work Experience Details
  • Teachly Tech (Remote) March 2024 - Present
    Founder
    Teachly Tech (Remote) March 2024 - Present Mar 2024 - Present
    Downingtown, Pennsylvania, United States
    Teachly Tech (Remote) March 2024 - PresentFounder | Technology Training and Data Analytics Consultant● Established a freelance company offering personalized technology coaching and data analyticssolutions.● Provides comprehensive one-on-one and group coaching on various technical subjects, includingPython, web development, and IT support.● Offers tailored data analytics reports and visualizations to clients, improving decision-making andoperational efficiencies.● Developed custom technology training plans, simplifying complex technical concepts to saveclients time and reduce stress.● Offers Consultations with clients to identify their technology and data challenges, creatingstrategic solutions to address key pain points
  • Indeed
    Technical Analyst
    Indeed Sep 2022 - Sep 2023
    Austin, Texas, United States
    Utilizing web applications to analyze data empowering internal and external stakeholders. When faced with issues or bugs, I uncovered root causes and hidden contributing factors. I applied innovative, forward-thinking solutions that turned problems into opportunities for growth. Furthermore, I extended my support to cross-functional teams across various organizational units. I scrutinized software platforms, applications, and products to ensure they met the specific needs of each team. Provided data-driven recommendations for continuous improvement to developers and product owners, improving operational efficiency.Enhanced system reliability by monitoring regular testing of all API integrations, minimizing potential impact of issues.Utilized technical expertise to troubleshoot and resolve issues, demonstrating strong problem-solving skills in technical and IT Support.Optimized api integration processes and workflow for continuous improvement using CRM Software (Salesforce, Zendesk) and Ticketing Systems (JIRA) to ensure adherence to SLA (Service Level Agreement) as well as Help Desk Software such as Zendesk, ServiceNow.Streamlined support processes through technical writing and process improvement initiatives, optimizing workflow efficiency and integration and process mapping.Collaborated effectively with cross-functional teams to streamline support processes and optimize workflow, demonstrating strong communication skills.Improved technical support procedures using web applications and programming languages like Python and SQL for seamless API integration and real-time reporting and SQL Queries.Identified and resolved technical issues by leveraging Python, SQL expertise and knowledge of operating systems (Windows, Linux, MacOS), adhering to the Software Development Lifecycle (SDLC) to enhance system reliability.
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  • Greenphire
    Technical Analyst I
    Greenphire Aug 2019 - Sep 2022
    King Of Prussia, Pennsylvania, United States
    In this position, I've consistently delivered successful projects, always meeting deadlines and ensured the highest standards. I've achieved this by harnessing the power of Python, SQL, and APIs to craft compelling and effective solutions. Beyond my technical skills, I've played a pivotal role in scrutinizing operational and technical data, offering valuable insights and recommendations to our leadership. Staying ahead of industry trends, I'm an active participant in study groups, ensuring that I maintain a strong, professional grasp of web development. Moreover, my ability to detect issues and swiftly analyze pertinent data has been instrumental in driving innovative and efficient solutions to address identified problems or bugs, all in the service of safeguarding crucial information. Completed projects within allocated time, budget, and quality criteria using Python and SQL for web applications and databases..Demonstrated empathy and active listening in providing technical training and developing new hires into support professionals.Provided technical support by analyzing data and proposing solutions, focusing on customer satisfaction and escalation management and technical troubleshooting.Maintained code ownership throughout the development lifecycle, from staging to production, for websites and software applications, demonstrating expertise in data analysis and application support.Demonstrated documentation skills by preparing detailed user guides, release notes, and configurations for software applications.Provided user training and support by conducting client admin, client end-user, and internal training, both on-site and virtually, ensuring comprehensive knowledge transfer and documentation of processes.Utilized Python for performance debugging of web applications to meet quality criteria and enhance customer service satisfaction and Python.
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  • Randstad
    Warehouse Associate
    Randstad Jan 2015 - Jan 2016
    Downingtown Pennsylvania, Usa
    Here, I've taken on a crucial role in efficiently managing and documenting our company's product inventory. This responsibility includes ensuring the timely restocking of materials as our inventory decreases. To achieve this, I've implemented a systematic approach to organization, meticulous restocking, and maintained precise record-keeping within our inventory and logistics software platforms. My role also involves overseeing the coordination of all incoming factory deliveries, ensuring that our inventory remains seamlessly integrated with our operations. This proactive approach has contributed significantly to our company's streamlined and well-organized inventory management process.Key Accomplishments: ► Provided regular updates to management regarding the inventory, shipments, and deliveries to support well-informed decision-making.► Swiftly addressed customer queries concerning shipments and deliveries by collaborating with the customer service team.► Maintained strict adherence to stringent quality assurance standards and promptly communicated any defects or damages to the relevant departments through thorough inspection of all incoming and outgoing goods.
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Thomas Beals Skills

Information Technology Git Jquery Business Systems Analysis Microsoft Sql Server Adobe Xd Web Development Microsoft Visual Studio Code Adobe Photoshop Microsoft Office Microsoft Word Axure Rp Microsoft Excel Css3 Javascript Sql Adobe Illustrator Project Management Html5 Database Administration Github

Thomas Beals Education Details

Frequently Asked Questions about Thomas Beals

What company does Thomas Beals work for?

Thomas Beals works for Teachly Tech (Remote) March 2024 - Present

What is Thomas Beals's role at the current company?

Thomas Beals's current role is Results-Driven Technical Analyst and Customer Support Leader with Expertise in Coding, Training, Teaching, Tutoring, Troubleshooting, and Cross-Functional Collaboration.

What schools did Thomas Beals attend?

Thomas Beals attended Colorado Technical University.

What skills is Thomas Beals known for?

Thomas Beals has skills like Information Technology, Git, Jquery, Business Systems Analysis, Microsoft Sql Server, Adobe Xd, Web Development, Microsoft Visual Studio Code, Adobe Photoshop, Microsoft Office, Microsoft Word, Axure Rp.

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