• Promoted to newly created role to establish an end-to-end workflow for the process of Investment Management adding a new instrument or foreign market to the existing fund lineup• Documented requirements for a technology solution and worked with dedicated IT team to communicate business needs and build a tool that filled risk gaps• Owned change management with stakeholders, conducted demo sessions, and delivered Minimum Viable Product on schedule• Used various forums to collect value feedback and make changes to improve the process• Focused on controls and governance to mitigate risk and ensured proper documentation of workflows, roles, and responsibilities• Collaborate with fixed income and equity portfolio managers to implement 30+ new product types (or foreign markets) annually, which requires operational readiness review from back-office, middle-office, and legal/regulatory partners• Continued to support global fund event work, owning complex initiatives that require subject matter expertise• Responsible for both owning and ensuring accountability for the annual strategic initiatives that the global team identified for prioritization

• Continued to own complex domestic, international, or custom fund initiatives with various degrees of scope• Led, motivated, and developed the Americas region of our global organization• Managed and developed staff by providing guidance, training, and motivation as necessary• Fostered relationships with key business partners both across the global organization and externally to ensure successful fund event launches

• Owned complex domestic, international, or custom fund initiatives with various degrees of scope• Maintained a comprehensive conceptual understanding of Vanguard's fund products/services and the organizational infrastructure• Developed complete understanding of the existing operating models and information flow between Vanguard and our global third-party Fund Accounting/TA/custody providers

• Responsible for large-scale projects impacting the future state workflow of Investment Operations• Consulted business leads to understand current processes in order to properly represent their needs• Supported Global Transaction Reporting efforts for EMIR from a business SME standpoint resulting in successfully back reporting over 40,000 trades and ensuring regulatory requirements were met for thousands of derivatives trades daily• Ensured clean task hand-offs to operational teams by building easily transitioned systematic flows• Managed the FFS 2020 Trade Processing initiative from a Product Owner perspective • Rebuilt entire FI corporate action process through use of BlackRock CAM focusing on efficiency and risk mitigation

• Promoted to a leadership role within Investment Support team focused on implementing key initiatives, onboarding new projects, and providing guidance to multiple stakeholders• Selected for Vanguard Finance Leadership Development Program• Led team initiatives involving globalization of team processes and internal branding• Used technical expertise to solve complex problems and prevent any downstream impacts• Revamped team reporting of metrics to focus on key drivers of the business, highlight areas of need, and create a dashboard defining health of each segment to help management identify future priorities• Maintained project list aimed at process improvement through efficiency and scalability

•Ensured accurate and timely trade confirmation and settlement•Reconciled fixed income funds daily and resolved discrepancies with internal partners and custodian banks•Prepared monthly team reporting of key deliverables and provided insight on data gathered•Interacted frequently with fixed income traders and portfolio managers in a high pressure, high impact role•Responsible for handling a wide range of products and fund lineups with time management skills of utmost importance•Demonstrated strong client service skills, both written and verbally, through daily problem resolution•Situated within a fast paced, team-oriented environment that focused on balancing meeting team needs with individual performance•Designated a subject matter expert on clearing SWAPS, TBAs, & futures trading

•Ensured Participant Services was properly staffed based on forecasted volumes•Appointed to oversee phone crew in our Defined Benefits segments•Became proficient at running and ensuring accuracy of various essential reports•Gained a great deal of management exposure through presenting our daily results and attendance in operational meetings•Worked closely with cross site team to execute planning throughout the span of a business day

•Assisted participants with 401(k) assets at Vanguard in saving towards retirement•Engaged in mutual fund discussions pertaining to retirement plans and provided financial education•Mastered the ability to handle issues through first call resolution•Assigned to manage Special Handling database for my team•Selected to help mentor and coach new hires to Vanguard in participant services positions•Recognized for Client Relationship Management skills by being chosen to participate in Voice of the Client project•Supported peers on my team and others with daily job functions

Reconciled cash and portfolio balances to daily statements for multiple hedge funds•Matched accrued income to daily ledger•Created fund related journal transactions for subscriptions, redemptions, and various types of fund activity•Kept clients abreast of developments with the funds•Assisted in the development of and ongoing process of assuring that fund tax regulations were being met•Involved in the process and completion of various ad hoc projects

•Facilitated the transfer of assets from resigning custodians to Prudential•Documented cases and worked with several groups to resolve any possible issues with paperwork •Gained knowledge of various types of annuities and investment products•Mailed or faxed necessary transfer and exchange paperwork to resigning custodians•Obtained necessary signatures and documentation to process transfers

•Updated variance accounts using a mixture of software•Created journal entries on monthly basis •Collaborated with multiple teams to fully integrate Pfizer brand •Reconciled balance sheets and tracked various accounts•Helped with innovation of current processes •Modeled and streamlined templates to facilitate reporting, analysis, and forecasts•Appointed to complete various ad hoc projects