Thomas Benjamin Email & Phone Number

Manage build and transformation teams to support different project work streams, and manage overall project activities, plans, and schedules associated deliverables and milestones.Responsible for delivery performance including P&L, budget, quality and growth

Direct a staff of 125+ highly technical engineers, Operation managers, analysts, and technicians.Responsible for delivery performance, cost, quality and SLA.Determine technical support areas of concern and implement metrics to improve service and reduce costs.Proactive leadership, relationship building skills and comprehensive understanding of complex organizational needs relating to IT infrastructure, provides the critical base for technical initiatives and core business efficiencies.

Technology Consultant with a wealth and passion for Network solutions.The roles involve presenting technical propositions, responding to RFIs and deliver the solution. Responsible for the technical win, working closely with sales to define the technical requirements of the project and deliver a demo to help close the deal.Key responsibilities for the role include: in-depth product knowledge, the ability to talk to customers/prospects, requirements capture, creating functional specifications, reviewing the technical requirements, answering RFIs and working with sales team to present the solution.The role will involve taking ownership of the requirements capture and specifications. Liaison between clients and internal project management.Problem solving skills from a technical, commercial and digital view point. A proven record of accomplishment with results, interpreting data and communicating the outcome.

Promoted to manager position to recruit, train and Manage 40+ Network engineers, 5 Team Managers. The team supports external and internal clients on Network design, implementation and support. Manage front-end operations and design approvals to ensure friendly and efficient transactions at checkout.Won “Service Excellence Award” for design and implementing highly critical project.Won “ Spot Award “ for delivering a number of projects before the time line.Won “The Spirit of Winning” for Exceeded defined targets, Received exceptional written feedback from customer where the impact to the deliverable was explicitly mentioned, went above the call of duty to over-deliver.Being rated as one of the top ten VOE scorers in the enterprise wide VOE 2009 scores, The VOE score is a true and an accurate reflection of a manager’s ability to inculcate a deep sense of trust among his direct and indirect teams.

Dublin 2, Ie

Advanced to increasingly responsible positions, on call operational support for LAN and WAN technologies and Troubleshooting Network issues