Thomas Beuermann Email & Phone Number

Miami/Fort Lauderdale Area

As the VIP Touring Manager I am creating one of a kind once in a lifetime experiences for our valued guests sailing on-board our beautiful Regent Ships. Experience more than ever before as you sail the world with us - on board the world's most luxurious fleet. Relax in the comforts of your spacious and immaculate suite, savor the flavors of the exquisite cuisine in our specialty restaurants and make the most of every moment, without a care in the world. Allow me to show you the beauty of each destination with new ways to explore across more than 450 ports of call throughout the globe.

Miami/Fort Lauderdale Area

Sunny Isles Beach

West Palm Beach, Florida Area

Sunny Isles Beach

• Coordinate guest request with designated vendors which includes but not limited to Private Jets and Helicopter, exclusive and regular car rentals, boats and yachts, airline and transportation requests, car repairs and servicing, banking and financial services, business center services and deliveries, child care, interpretation, notary, banking, shopping, religious, wedding, dry cleaning, alteration, health club and salon, medical, religious, flower and repair services; errands restaurant and nightclub arrangements; arranging tickets for sports events and outdoor activities; assisting in sightseeing tours; diving and deep sea fishing• In-depth knowledge regarding directions, travel time, cost and various forms of transportation• Maintain a constantly updated database with extensive information about city highlights• Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history• Work hand in hand with the Front Office Team and other departments• Maintain a stamp bank with domestic and international postage for guest purchase• Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or event held therein• Process and notify guests of receipt of facsimiles, mail, messages, and packages• Coordinate/promote activity reports to track reservation bookings• Keep accurate records of all arrangements made• Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions

The Senior Destinations Manager is the face and voice of the Shore Excursions Department. I am educating guests on the destination and inspire them to participate in Shore Excursions. • Creates a destination experience for guests.• Works with Tour Operators to create custom tours.• Ensures general port and ship information is relayed to the guests. • Develops and executes tactical plans with Shore Excursions Manager to achieve financial targets.• Promotes and sells future Shore Excursions in conjunction with Future Cruise Sales.• Promotes the Shopping Program. • Prepares all marketing collateral. • Talks in front of large crowds as well intimate smaller group functions.• Attends social functions at ship events to promote Shore Excursions.• Follows and enforces Company's SQM policies. • Develops and implements new ideas for operational efficiencies.• Arranges Private Cars/Vehicles for premium guest on turn around days.• Arranges and completes destination training for other onboard teams ( Guest Relations, F&B etc)• Prepares and submits to shore side brand operations a B-Weekly Blog on events and destinations visited• Films promotional segment with Cruise Director, pushing tours and Private Journeys, once a cruise (or when required).

Worldwide

• Manage the Destination Concierge desk operation creating a seamless premium tour experience for high valued guests• Be available to all guests to provide in-depth information on each port of calls• Market, Promote and sell the Celebrity Exclusive Tours with a focus on High Valued Guests• Work with Tour Operators to create high end, ad hoc tours as needed for premium guests• Accompanies (escorts)premium guests on tours and ensures seamless delivery• Manages Premium tour sales, refund issues, and ensures general port and ship information is relayed to these guests• Develops and executes tactical plans to achieve financial targets• Ensures the effective planning, marketing, and selling of all revenue opportunities• Works with the Shore Ex Manager and Celebrity Concierge and provides support if needed• Develops and implements new ideas for revenue and operational efficiencies

-Demonstrates a genuine concern for guests’ wellbeing at all times; -Pro-active approach to problem solving; -Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.-Meets guests to discuss complaints and comments;-Supports front office staff with queries from guests and takes control of issues with guests when they go out-with the scope of front office;-Coordinates foreign language translations and assists all international guests; -Deals with queries from guests relating to on board credits, gift orders and amenities after sailing;-Assists with confirming, and where possible changing airline tickets, seats and wheelchair assistance at airports for guests.-Groups Liaison coordinating cocktail parties and group amenity requests; -Ensures all Cocktail Parties onboard are executed in the way in which they have been ordered by the guest/group;-Coordinates officer table hosting and confirming final numbers to officers and Dining Venue;-Provides information related to ports of call’s and Port arrangements also for concerts, theatre, exhibitions, private arrangements such as flowers, car hire and dining venues-Provides assistance for guests who embark/disembark the ship early/late; due to medical or personal reasons-Supervises and coordinates guest check in; including briefing of check-in staff in the terminal-Responsible for providing Front Office with adequate information on the ports of call through contact with Destination Services, Port Agents and any other sources available to maximize the information on hand for Front Office teams;-Ensure that Front Office Staff are prepared for the embarkation of new guests;

Großraum Chicago Und Umgebung

Dresden Und Umgebung, Deutschland