At BCBSM I led conferencing, communications, and enterprise collaboration tool analysis and research and provided key contributions to a customer-facing IT service management portal. -Improved overall enterprise collaboration and enabled rapid transformation from walkup to remote culture to support Covid requirements. At Sealed Air I designed business requirements for their 1st Magento B2B sales website from the ground up and served as the communication bridge among multiple teams and stakeholders. -Delivered significant new capabilities—including a website fully integrated with SAP backend.

I led my team in global 24 / 7 / 365 operations and environmental monitoring across a complex environment including Windows, Linux, and legacy mainframe.I spearheaded a major, end-to-end team transformation and implemented O365 and MS OneNote to improve collaboration and enable simultaneous document editing. -Ensured audit compliance.-Grew productivity via improved workflow and access to information. -Maintained 24 / 7 / 365 coverage through implementation of streamlined shift management. -Rolled all information up to ensure comprehensive audit preparedness. -Improved network and DR resiliency through locally cached data on team member machines.  I provided key contributions to our data center move to a collocated facility. I contributed to vendor selection and planned / simulated the workload, shutdown, downtime, synchronization, and catchup process. -Ensured reliable data center configuration with brand-new facilities. -Delivered significant cost savings. I directed transition of historical reporting from the mainframe to a distributed system. I identified multiple vendors, got quotes, and worked with the selected vendor to spec and define requirements. I led internal and vendor resources in delivery. -Provided user-friendly, navigable, browser-based reporting system. I reengineered our camera system. -Improved visibility and sign-in procedures—with full remote access for managers and campus security.

I directed infrastructure and end-user computing, supporting all on-site and remote personnel. I spearheaded the transition from an on-site server closet to virtualized architecture. -Delivered critical flexibility and resiliency. I improved SAP ERP usability with a user-centric process and analytics dashboards / web portals.-Slashed SAP server patching time.

Improved the usability of SAP Enterprise Resource Planning (ERP) software by designing user-centric process and analytics dashboards (web portals).

I provided end-user support across hardware, OS, applications, and network connections. -Diagnosed and resolved system failures.