Thomas Bilodeau Email and Phone Number
Results oriented with an educational background in human resource management, who can apply intuitive leadership strategies to improve efficiency, accuracy and completeness of operations. Respected and supportive servant-leader who identifies top talent and builds trusting relationships to retain high-performers. Puts a focus on quality assurance to deliver an exceptional customer experience.✅ Achieving positive results through change using a servant-leader approach for a global company enabled me to instill trust amongst wide-ranging groups of diverse stakeholders. My detail-oriented method of strategic problem solving and superb communication skills provided me with the ability to guide departments ranging in size from 5-80 personnel.✅ Improving the annual performance review process for my previous employer by offering clear communication, transparency and consistent feedback augmented employee morale and engagement.✅ Standardizing interviewing and onboarding practices allowed me to increase the success rate in hiring and retaining top talent. ✅ Analyzing services holistically, I showed my previous employer they could recognize an annual cost savings of $50,000 by outsourcing work to a vendor.✅ Certified Lean Six Sigma Yellow Belt I love the idea of working in the following areas/roles: Operations Manager, People Leadership, Process Improvement, Human Resource Specialist, Human Resource Generalist, Recruiter, Talent Developer and Human Resources.
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Sr. Implementation Specialist-HrAdp Dec 2023 - PresentGreater Halifax Metropolitan Area -
Operations Manager, North AmericaGracenote Aug 2020 - Jan 2023Halifax, Nova Scotia, CanadaManaged the day-to-day operations for the Gracenote Video Enrichment department in North America in which I led Team Leads and associates who successfully enriched content (editorial and imagery) for English-US, English-CAN and French-CAN linear and streaming video content. Staff: 5 direct, 80+ indirect* Navigated reduced annual budgets by limiting new hires, developing top talent, all while increasing the level of quality of the content we curated.* Analyzed, reflected and planned a resolution for a significant bottleneck across global operations as a member of a core team responsible for its path to enhanced content delivery timeliness.* Developed four people new to the Team Lead role over an 18-month period.* Guided team leads through mediation/employee improvement plans toward successful resolutions, whether that be employee improvement or employee termination. -
Manager EditorialGracenote Jun 2018 - Aug 2020Halifax, Nova Scotia, CanadaManaged the day-to-day operations for the Gracenote Sports editorial department in North America leading a supervisor, associates and freelancers who wrote and edited sports content for English-US, English-CAN and French-CAN digital services. Staff: 5 direct, 25 freelancers* Collaborated with global teams in developing standards, guidelines and operational policies when creating a new team of editors who curated sports event descriptions for EPGs (Electronic Programming Guides).* Conducted and delivered associate annual performance reviews. * Verified monthly invoices from a group of 25 freelance writers to ensure financial integrity. -
Editorial SupervisorGracenote Aug 2016 - Jun 2018Halifax, Nova Scotia, CanadaOversaw the day-to-day operations for the Gracenote Sports editorial department in North America developing a team who wrote and edited sports content for English-US, English-CAN and French-CAN digital services.Staff: 3 indirect full-time, 6 indirect part-time* Led departmental objectives, including the training and daily supervision of 30 employees. * Created, edited and updated procedural, standard and style guides for the department.* Worked with global colleagues on workflow and process improvements. -
Quality Assurance LeadSportsdirect Inc. Jan 2012 - Sep 2015HalifaxHeld Supervisor level responsibilities. Promoted through Quality Assurance Analyst position. Performed quality control checks on various end-user facing properties to ensure data met internal standards and external SLAs. * Suggested changes to the operations department to improve process and workflows. * Created, edited and updated procedural guides used by the Quality team. * Tested software for bugs and detailed findings and potential resolution techniques to developers. -
Quality Assurance AnalystSportsdirect Inc. Sep 2009 - Dec 2011HalifaxPerformed quality control checks to ensure data met internal standards and external SLAs. Worked collaboratively with members of the operation department to find efficiencies in data entry workflows.
Thomas Bilodeau Education Details
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Human Resources And Industrial Relations
Frequently Asked Questions about Thomas Bilodeau
What company does Thomas Bilodeau work for?
Thomas Bilodeau works for Adp
What is Thomas Bilodeau's role at the current company?
Thomas Bilodeau's current role is Implementation Specialist, Process Improvement Specialist, Talent Developer, HR Specialist.
What schools did Thomas Bilodeau attend?
Thomas Bilodeau attended Saint Mary's University.
Who are Thomas Bilodeau's colleagues?
Thomas Bilodeau's colleagues are Pavan Kumar Racherla Y, Bill Corwin, Marian Barrett, Marci Mendrick, Rebecca Ewers, Kyle Markin, Miraç Turan.
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