With over 22 years of experience in the retail sector, I am a seasoned and skilled Profit Centre Manager at UK Plumbing Supplies, a leading distributor of plumbing and heating products in the UK. I am responsible for managing the sales, customer service, and operations of a profitable and growing branch, serving both trade and retail customers. I oversee a team of 4 staff, ensuring they deliver high-quality service, meet sales targets, and adhere to company policies and procedures.I hold an ILM Level 5 in Operations and Departmental Management, passed at distinction level, and a certification as a 3-Star Manager by Best Companies, which recognizes my leadership, communication, and innovation abilities. I have also completed a mental health first aid course, which enables me to support the well-being of my team and colleagues. I am passionate about improving operational efficiency, developing my knowledge and skills in the plumbing and heating industry, and contributing to the success of my company and the industry. I am always looking for new opportunities to learn, grow, and make a positive impact.