Cx Capacity Planning Lead
Current
Nov 2023 - Present
AeroLeads people directory · profile
Thomas Blackwell Email & Phone Number
CX Capacity Planning Lead
at
Instacart
1 work email found
@playcraftsystems.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
CX Capacity Planning Lead
Location
Grants Pass, Oregon, United States
Company size
Who is Thomas Blackwell? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Thomas Blackwell is listed as CX Capacity Planning Lead at Instacart, a company with 7978 employees, based in Grants Pass, Oregon, United States. AeroLeads shows a work email signal at playcraftsystems.com and a matched LinkedIn profile for Thomas Blackwell.
Thomas Blackwell previously worked as Capacity Planning Analyst at Instacart and Design Services Manager at Playcraft Systems. Thomas Blackwell holds Robotics Engineering from Itt Technical Institute-Portland.
Company email context
Email format at Instacart
This section adds company-level context without repeating Thomas Blackwell's masked contact details.
{first}.{last}@playcraftsystems.com
86% confidence
AeroLeads found 1 current-domain work email signal for Thomas Blackwell. Compare company email patterns before reaching out.
Profile bio
About Thomas Blackwell
Results oriented Customer Care and Operations Manager. Proven ability motivating team members to achieve optimum performance levels. Strong expertise in data management and reporting. Ability to build and maintain client and employee relationships. Proven process building capabilities in boutique style call center environment.
Listed skills include Customer Service, Customer Satisfaction, Call Centers, Team Leadership, and 44 others.
Current workplace
Thomas Blackwell's current company
Company context helps verify the profile and gives searchers a useful next step.
Instacart
9 roles
Thomas Blackwell work experience
A career timeline built from the work history available for this profile.
Capacity Planning Analyst
Jan 2022 - Apr 2024
Design Services Manager
Jun 2019 - Jan 2022
Customer Service Manager
Sep 2018 - Jun 2019
Program Manager
Responsible for managing all aspects of a 50-70 person team of inbound call center representatives. Ensure client relations are positive via weekly business reviews. Invoicing and billing for account with over $2.5 million in annual revenue. Managing an inventory of over $10,000 in products for testing and training. Maintain a positive atmosphere and work.
Nov 2013 - Jun 2018
Workforce Manager
First Call Resolution, Llc
Worked on long range forecasting of inbound call center call volume. Created Real Time Analysis process adopted company wide. Built Intra-day view reports as well as shift briefs. Worked with Google Documents, Microsoft Excel, Visio and Access Database extensively.
Apr 2013 - Oct 2013
Program Supervisor
First Call Resolution, Llc
Managed KPI's for team of 20-40 inbound call center support representatives. - Responsible for overall team quality via quality assurance monitors. - Managed and coached to efficiency. - Performance Reviews. - Corrective Actions. - Recruiting. - Scheduling. - Training.
Oct 2010 - Mar 2013
Head Of Department
Manufacturing facility for single-ply vinyl roofing. Responsible for overall production totals for my respective department. Acted as department representative for company safety committee. Responsible for final inspection of product before packaging and shipping. Used di-electic welders, automated hot air welders, jib cranes and fork lifts.
Oct 2005 - Jul 2010
Specialty Door Fabricator
Rogue Valley Door
Fabrication of custom doors. Operated an assortment of both power and manual woodworking tools including; circular saws, table saws, band saws, drills, power sanders, chisels and plainers. Finish sanding and final inspection of product. Responsible for personal production totals and quality.
Mar 2005 - Oct 2005
Team & coworkers
Colleagues at Instacart
Other employees you can reach at instacart.com. View company contacts for 7978 employees →
SL
Shirley Lu
Colleague at InstacartAnoka, Minnesota, United States, United States
View →
BG
Bryan Gonzalez
Colleague at InstacartGreater Boston, United States
View →
SB
Stephanie Bove
Colleague at InstacartCarbondale, Illinois, United States, United States
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NH
Nephateari Hassan
Colleague at InstacartMinneapolis, Minnesota, United States, United States
View →
SM
Stefano Mori
Colleague at InstacartMiami, Florida, United States, United States
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SG
Sanchit Gupta
Colleague at InstacartSeattle, Washington, United States, United States
View →
SD
Shelly Duda
Colleague at InstacartOceanside, California, United States, United States
View →
JH
James Hulley
Colleague at InstacartSan Francisco, California, United States, United States
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MR
Marquita Robinson
Colleague at InstacartCharleston, West Virginia, United States, United States
View →
CC
Crystal Carpenter
Colleague at InstacartGloucester, Virginia, United States, United States
View →
Shirley Lu
Colleague at InstacartAnoka, Minnesota, United States, United States
View →
BG
Bryan Gonzalez
Colleague at InstacartGreater Boston, United States
View →
SB
Stephanie Bove
Colleague at InstacartCarbondale, Illinois, United States, United States
View →
NH
Nephateari Hassan
Colleague at InstacartMinneapolis, Minnesota, United States, United States
View →
SM
Stefano Mori
Colleague at InstacartMiami, Florida, United States, United States
View →
SG
Sanchit Gupta
Colleague at InstacartSeattle, Washington, United States, United States
View →
SD
Shelly Duda
Colleague at InstacartOceanside, California, United States, United States
View →
JH
James Hulley
Colleague at InstacartSan Francisco, California, United States, United States
View →
MR
Marquita Robinson
Colleague at InstacartCharleston, West Virginia, United States, United States
View →
CC
Crystal Carpenter
Colleague at InstacartGloucester, Virginia, United States, United States
View →
2 education records
Thomas Blackwell education
Robotics Engineering
Itt Technical Institute-Portland
High School Diploma, Woodworking And Mathematics
Yreka High School
FAQ
Frequently asked questions about Thomas Blackwell
Quick answers generated from the profile data available on this page.
What company does Thomas Blackwell work for?
Thomas Blackwell works for Instacart.
What is Thomas Blackwell's role at Instacart?
Thomas Blackwell is listed as CX Capacity Planning Lead at Instacart.
What is Thomas Blackwell's email address?
AeroLeads has found 1 work email signal at @playcraftsystems.com for Thomas Blackwell at Instacart.
Where is Thomas Blackwell based?
Thomas Blackwell is based in Grants Pass, Oregon, United States while working with Instacart.
What companies has Thomas Blackwell worked for?
Thomas Blackwell has worked for Instacart, Playcraft Systems, First Call Resolution, Llc, Duro-Last Roofing, and Rogue Valley Door.
Who are Thomas Blackwell's colleagues at Instacart?
Thomas Blackwell's colleagues at Instacart include Shirley Lu, Bryan Gonzalez, Stephanie Bove, Nephateari Hassan, and Stefano Mori.
How can I contact Thomas Blackwell?
You can use AeroLeads to view verified contact signals for Thomas Blackwell at Instacart, including work email, phone, and LinkedIn data when available.
What schools did Thomas Blackwell attend?
Thomas Blackwell holds Robotics Engineering from Itt Technical Institute-Portland.
What skills is Thomas Blackwell known for?
Thomas Blackwell is listed with skills including Customer Service, Customer Satisfaction, Call Centers, Team Leadership, Leadership, Training, Process Improvement, and Management.
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