I am a technically skilled and quality driven IT professional with a unique background encompassing hands-on experience in business processes, Pre-Sales support, information systems, budget control and providing cost-efficient solutions. I am known for developing strong and trusting relationships with small and medium sized business clients by providing a full range of technical support from workstations and servers to printers and connected multi-function devices. In addition, I am skilled in developing MS SQL and Access databases, customizing and crafting complex server and cloud-based repository solutions, and troubleshooting network related issues incurred by corporate clients, educational institutions, government agencies, and legal firms throughout the northeast region of Pennsylvania. Colleagues, and business associates will support and acknowledge my proven track record in ensuring all clients system hardware, operating systems, and software systems were always fully operational.