It Support Technician
In this unique role I spearheaded the company’s efforts in providing imaging and network services and solutions in both a pre and post sales capacity. I also managed the implementation of client document management projects including installation and configuration. I am skilled in developing custom solutions with the use of Workflows, Forms Processes, Quickfield Capture Processes and the other tools Laserfiche has to offer. I have also developed database applications utilizing MS… Show more In this unique role I spearheaded the company’s efforts in providing imaging and network services and solutions in both a pre and post sales capacity. I also managed the implementation of client document management projects including installation and configuration. I am skilled in developing custom solutions with the use of Workflows, Forms Processes, Quickfield Capture Processes and the other tools Laserfiche has to offer. I have also developed database applications utilizing MS Access, VBA “Visual Basic for Applications” and MS SQL. I successfully utilized SharePoint to customize solutions as an alternative to a document management and collaboration solution. I also effectively managed numerous client projects including back scanning/imaging services, QuickBooks installation, configuration and support, Olympus Dictation Systems installation, configuration and support and Fusion Narrate Transcription Suite of applications. I consider myself as having expert knowledge with connectivity of MFP copiers, printers, wide format printers, and scanners. The product lines I have supported include Canon, HP, Ricoh, Konica Minolta, and Kyocera. As a Desktop Support Specialist I was accustomed to supporting computer software integration by diagnosing and troubleshooting common problems and providing end-user trainer. Show less