Thomas Bogue Email and Phone Number

As Regional Service Delivery Project Manager I am resonsible for physical design, financial, technical and construction planning analysis and forecasting. I interface with keystakeholders internal and external on National, Regional and Local levels to ensure the ontime delivery of final product. My addional responsibilities include material procurement outside standard supply chain, contract analysis, process development, and technical leadership. I am responsible for a rolling 70+ active projects all in different stages of project lifecycle.

Service Delivery Analyst resonsible for Layer 1 design, financial, technical and construction planning analysis. Interface with Clients, Regional Project management, Sales, Engineering, Design, Business Planning and Local Construction Teams to ensure services delivered to their contractual agreements. At times other responsibilities include non-standard material procurement and proof of concept, contract analysis, process documentation, process analysis, vendor management and technical mentorship. Responsible for approximately 70 active projects simultaneously all in different stages of project lifecycle.

Outside Plant Fiber/Coax infrastructure field engineering (planning, design, and construction.Project ManagementEasement DocumentationState and Local Municiple PermitingGreenfield and Brownfield Infrastructure planningHFC and FTTx network planning and engineeringManaged LAN with WAP planning (layer 1)Multiple Dwelling Unit, Commercial Multi-tenant, multisite, and mixed use site network deployment coordination.Single Family Unit (SFU)Infrastructure Relocation-rebuild-redesign Network Extension and Asbuilt documentationOther responsibilities:Facilitate new technology deploymentMaterials AquisitionManage contracted vendor labor and logistics.SOP Design and development. Develop standardized archictecture reference and process documentation

• Quality Assurance Inspections and reporting.• Executive Escalation Resolution.• Coordinate Technical Operations Projects.• Coordinate with multiple departments and leadership for final resolutions.

• Operation of aerial lift truck• Diagnose and repair escalated OSP issues. • Remedy Ticketing• TDR, DSLM, RF leakage, Optical Levels, RF Signal• Network Surveillance

• New Hire mentoring.• Facilitate team operations and support.• Team lead responsibilities: developed training materials, assisting others to improve performance. • Develop and conduct a hands-on and classroom training refresher course for experienced techs• Executive and Gov't Escallations• Interdepartmental Coordination for issue resolution.• High Speed Data, LAN and Wi-Fi, VPN, VoIP, and video services.• Home Security and Home Automation Installation and Service. Wired, wireless, zigbee and zwave Devices.• Quality Assurance Inspection• Billing System analysis.• Network Surveylance and Diagnostics• Infrastructure mapping• Work Force Management·. Remedy

• Installation and Service of HSD, Wi-Fi, VoIP, and video.• OSP maintenance• FIBER-to-the-Home (FTTH) PON RFOG Install and service • Wireless and wired video monitoring systems• Plant Auditing• Cable Security

• Residential and Business Class• Cable TV, HSD, LAN, Wi-Fi, and VoIP.• Out of Market Special Projects.• Training new hires• Work force management• Technician routing and dispatch• Work order Billing• CSG Billing system

• Installation of cabling and Dish recievers, RF switches and related equipment.• Wall Fishing, conduits pulls, chases and raceways.• Mount and point satellite dish super-tuning• Wild Blue HSD installations.