Thomas Booth Email & Phone Number

Newcastle Upon Tyne, GB

United Kingdom

London, United Kingdom

• Delivering the quarterly volume and value targets for EE home broadband, BT Broadband, mobile broadband and tablet.
• Create and implement detailed trading plans using the investment framework and pricing parameters agreed with the Commercial Planning team and Finance
• Responsible for business casing promotions and in quarter trading to deliver quarterly plan.
• Continuously evaluate performance and recommend course correction action.
• Responsible for working with key stakeholders to ensure trading changes are executed in the relevant systems
• Ensure channels are briefed on quarterly and in quarter trading changes in a timely and comprehensive manner via Channel Communications team and channel trading managers

London/North East England

• Trading the quarterly targets and value for EE home broadband, mobile broadband and tablet.
• Create and implement detailed trading plans using the investment framework and pricing parameters agreed with the Commercial Planning team and Finance
• Responsible for business casing promotions and in quarter trading to deliver quarterly plan.
• Continuously evaluate performance and recommend course correction action.
• Responsible for working with key stakeholders to ensure trading changes are executed in the relevant systems
• Ensure channels are briefed on quarterly and in quarter trading changes in a timely and comprehensive manner via Channel Communications team and channel trading managers

• To drive HBB and MBB performance across all channels through key stakeholder management.
• Understand and deliver solutions for specific channel needs
• Diagnose challenge areas and recognise areas for improvement
• Daily management of channel KPI performance including conversion, volume and value KPI’s
• Create and execute channel specific solutions to deliver HBU KPI’s.
• KPIs: sales (acquisition), product mix, revenue, ROI and NPS/Customer experience

• To lead the operation, including a team of leaders, to achieve a range of business KPI’s while reducing OPEX costs and manage a commission scheme with an annual budget of circa £1m.
• Extensive knowledge of the business plan and the wider environment and challenges within, which include all KPI, Service level agreements and commercial targets.
• Engage and inspire teams to understand how they directly contribute towards achieving the goal of Number 1 for service.
• Drive brand loyalty and awareness.
• Analyse key data and deliver daily reports.
• Developed a high performing culture whilst maintaining and growing the “Best Place to Work” ethos, demonstrated through Pulse results.

North Shields, Tyne And Wear, United Kingdom

Managing a team of up to 16 sales advisors to deliver against call centre KPI'S and sales targets.Managed across multiple functions, including inbound telesales, outbound telesales, PAYM and PAYG

North East

• Task: Managing, motivating and developing a team, whilst exceeding targets, increasing sales volumes and establishing high store standards. Having a clear focus on generating real profits and training valuable team.
• Sell all products within store face-to-face through negotiation, rapport building and managing customer relationships, utilising many different sales techniques to ensure that every customer can relate to the products.
• Champion customer experience through reviews, NPS scores and bonus caveats.
• Responsible for ensuring the security of all stock by conducting weekly stock counts as well as maintaining store standards.
• Report on current trends, stock issues, competitor offers
• Create and promote brand awareness

North Tyneside

North Tyneside