Delivering the quarterly volume and value targets for EE home broadband, BT Broadband, mobile broadband and tablet.• Create and implement detailed trading plans using the investment framework and pricing parameters agreed with the Commercial Planning team and Finance • Responsible for business casing promotions and in quarter trading to deliver quarterly plan. • Continuously evaluate performance and recommend course correction action. • Responsible for working with key stakeholders to ensure trading changes are executed in the relevant systems • Ensure channels are briefed on quarterly and in quarter trading changes in a timely and comprehensive manner via Channel Communications team and channel trading managers • Ownership of weekly acquisition volume & value outlooks • Provide trading insight, analysis, feedback and recommendations to the investment forum / commercial board on opportunities to optimise and increase value. • Proactively build long term, cross functional, sustainable relationships through an environment of innovation, challenge, and recognition to ensure all actions focus on placing customers at the heart of everything we do. • Create and share broadband trading insight to include market share, when available, volume & value by channel, product to explain trading performance.

Trading the quarterly targets and value for EE home broadband, mobile broadband and tablet.• Create and implement detailed trading plans using the investment framework and pricing parameters agreed with the Commercial Planning team and Finance • Responsible for business casing promotions and in quarter trading to deliver quarterly plan. • Continuously evaluate performance and recommend course correction action. • Responsible for working with key stakeholders to ensure trading changes are executed in the relevant systems • Ensure channels are briefed on quarterly and in quarter trading changes in a timely and comprehensive manner via Channel Communications team and channel trading managers • Ownership of weekly acquisition volume & value outlooks • Provide trading insight, analysis, feedback and recommendations to the investment forum / commercial board on opportunities to optimise and increase value. • Proactively build long term, cross functional, sustainable relationships through an environment of innovation, challenge, and recognition to ensure all actions focus on placing customers at the heart of everything we do. • Create and share broadband trading insight to include market share, when available, volume & value by channel, product to explain trading performance.

To drive HBB and MBB performance across all channels through key stakeholder management.• Understand and deliver solutions for specific channel needs• Diagnose challenge areas and recognise areas for improvement• Daily management of channel KPI performance including conversion, volume and value KPI’s• Create and execute channel specific solutions to deliver HBU KPI’s.• KPIs: sales (acquisition), product mix, revenue, ROI and NPS/Customer experience • Target setting, performance analysis and root-cause diagnosis• Gap closure: action planning and tracking• Negotiate and influence across all levels of the EE business for commission plans, target setting, incentive plans• Management and context for the KPI’s that deliver the plan across the Home and MBB category• Leverage support from key areas of the business to ensure channels have the tools to deliver• Deliver clear recommendations and insight to key stakeholders at head of and director level• Annual Field marketing team budget management of £0.5m and channel incentive budget of £0.25m• Problem identification and solving, working alongside Home Transformation team.

To lead the operation, including a team of leaders, to achieve a range of business KPI’s while reducing OPEX costs and manage a commission scheme with an annual budget of circa £1m.• Extensive knowledge of the business plan and the wider environment and challenges within, which include all KPI, Service level agreements and commercial targets.• Engage and inspire teams to understand how they directly contribute towards achieving the goal of Number 1 for service.• Drive brand loyalty and awareness.• Analyse key data and deliver daily reports. • Developed a high performing culture whilst maintaining and growing the “Best Place to Work” ethos, demonstrated through Pulse results.• Develop and drive action plans within the team, by setting and reviewing targets, setting objectives within the performance management system. • Work with trading, marketing, Clearanswer, HBU, scheduling and cross site to deliver against targets. • Constantly reviewing my 30, 60 & 90 day plan to ensure performance is optimum at all times. • Regular trading calls with Campaigns director and Heads Of for HBB performance, as well as separate call with Head Of Sales Operations.• Cover for Head Of and previously Senior Ops – managing Operation and operation managers on current action plans and performance.• Running cross site performance calls with virtual teams, in-house and service partners, to drive cross sell and broadband performance in U&R.• Responsible for monthly commission scheme and managing within budget of £900,000 annually.

Managing a team of up to 16 sales advisors to deliver against call centre KPI'S and sales targets.Managed across multiple functions, including inbound telesales, outbound telesales, PAYM and PAYG

Task: Managing, motivating and developing a team, whilst exceeding targets, increasing sales volumes and establishing high store standards. Having a clear focus on generating real profits and training valuable team members for the business while maintaining an exceptional level of customer satisfaction. • Sell all products within store face-to-face through negotiation, rapport building and managing customer relationships, utilising many different sales techniques to ensure that every customer can relate to the products available• Champion customer experience through reviews, NPS scores and bonus caveats.• Responsible for ensuring the security of all stock by conducting weekly stock counts as well as maintaining store standards.• Report on current trends, stock issues, competitor offers• Create and promote brand awareness• Understand Phone4u’s market share and competitor position, as well as understanding the target audience.