Thomas Borawski Email & Phone Number

Harrisburg, PA, US

• Analyze demand data to determine inbound and outbound capacity and create a shipping and receiving schedule.
• Determine exceptions and partner with carriers for pushed shipments and backlogged receiving.
• Observe procedures for workflow operations and recommend improvements based upon lean and continuous improvement methodologies.
• Partner with client to analyze on-time shipping and receiving data to recommend changes to carrier lanes and production times.

Annapolis Junction

• Oversee 5 project teams, serving 20 clients, to ensure Service Level Agreements are exceeded, including metrics such as calls per day, time on call, and customer service scores.
• Create operational reports to monitor staff productivity and data quality.
• Work closely with clients to recommend strategic changes to membership and marketing promotions that reflect their new membership communities in a changing paradigm
• Coordinate with clients to recommend efficiency improvements to process to reduce the amount of labor needed for daily tasks and to increase customer service hours working directly with members
• Designed and implemented a new reporting tool to more efficiently analyze data and automate monthly invoices to clients.
• Review monthly balance sheets and analyze financial trends for each project team.

Washington, District Of Columbia

• Monitor and maintain relationships with over 80 merchants across the Google Express platform to ensure they are meeting all metric goals and create action plans to assist merchants in increasing sales and customer.
• Created and maintains Google dashboard for Merchant Operations Leads across the country that increased productivity by over 50%.
• Create spreadsheets and scripts that pull, calculate and order data to emphasize important trends and create presentations that highlight those trends for management
• Analyze processes and create recommendation for improving workflow for the national team to increase productivity and reduce time spent on required tasks

Baltimore, Maryland Area

• Maintaining a driver rating of at least 4.8 with over 90% 5 star ratings
• UberEATS, UberXL and UberX driver

Lanham MD

• Supervised two locations with full financial and operational responsibility with 4 managers and over 40 operational staff.
• Analyzed balance sheet data and perform root cause analysis to create action plans to improve the Key Performance Indicators which led the office from ranking 155th in the nation to 55th.
• Created and presented financial reports for viewing by all staff and upper management
• Created and led presentations to over 30 managers including senior vice presidents based on financial reports at quarterly management meetings
• Lead interviewer for all levels of staff within my offices including field management, technicians and warehouse staff.
• Trained four Field service managers in Behavioral interviewing techniques and mentored them to become proficient in the skill

• Analyze monthly Key Performance Indicators and created several location wide toolbox training presentations to drive improvement in KPI metrics.
• Responsible for performing 8D projects and utilizing root cause analysis methods including fishbone diagrams, 5 Why analysis and Pareto charting to determine the best process changes to improve business as the Business.
• Investigate balance sheet for anomalies and found a $90,000 fuel journal entry error that when reversed led to a positive fuel margin YOY for the location.
• Trained in Hertz continuous improvement program including Lean Methods and Six Sigma and certified in Lighthouse Program.
• Currently Lead manager for employee corrective action file including initiating corrective action and reporting to Human Resources and Union Business Agent.
• Investigated, discovered and reported sales fraud that facilitated a staffing change which led directly to an increase in sales and rentals for that location

Amherst, NY

• Complete and report daily, weekly and quarterly inventory counts to ensure proper stock based upon the sales at the location.
• Processed receiving and shipping data to ensure shrinkage was kept below standards.
• Created and submitted orders for select merchandise to insure proper inventory levels at the store
• Created merchandising plans to increase visibility and sales of featured products.

• Created magical, unforgettable guest experiences
• Key member of a team that conveyed conservation messages to over 500,000 guests

Bachelor Of Science (B.S.), Management

Activities and Societies: Alpha Beta Gamma

Associate'S Degree, Retail Management

Activities and Societies: ZooCrew, Varsity Soccer