Level 2 Project It Engineer
Melbourne, Victoria, Australia
As a Level 2 Desktop Support specialist, I provided VIP technical support to executive staff, managed network troubleshooting, and oversaw IT inventory procurement and deployment for 1100+ staff across the Projects division. I supported critical executive meetings, managed system access policies, and maintained strict security adherence while facilitating cross-functional knowledge sharing through regular team meetings.Key Achievements:- Hosted bi-weekly cross-functional meetings, fostering collaboration between L1, L2, and L3 teams, and mentoring junior staff.- Resolved Citrix VDI performance issues, cutting login times by 80% for over 1,000 users.- Directed a team of four to upgrade network infrastructure for a major project, with zero downtime.- Secured and upgraded 320 workstations across four locations to improving compliance and performance.- Streamlined Enterprise SOE, reducing deployment time by 67%.