Thomas Bosscher Email & Phone Number

Grand Rapids, Mi, Us

Enterprise Client Technologies Team• Investigated, Implemented and help define desktop standards to homogenize pc environment• Developed strategies to support next generation workplace architecture• Served as a technical liaison between Business Units to assure implementations with minimal scope creepEnterprise Software Packaging• Worked with development teams worldwide to automate and distribute third party applications• Established common policies/governance framework and standard processes for software deployment• Created SharePoint site for project awareness and insightEnterprise Security Team• Championed initiative to reduce security footprint on client assets Globally• Created tools to monitor, justify and reduce end user rights providing a least privileged environmentSite Infrastructure Support• Provided tier 2/3 level support of Trouble Tickets/Service Request/Change Controls and Outages• Maintained and validated data integrity with Disaster Recovery Planning and Offsite Backup procedures• Supported and assisted in initial installation of IT Systems, Infrastructure, Servers, SAN, WAN, VOiP• Member of integration team for newly acquired companies.Project Highlights• Created Global Multilingual Modular Logon script used in all Divisions• Created Aerospace Division Internet Portal• Created Electrical Sensors Intranet homepage based on CMS design allowing end users to update content• Implemented Thin Client Infrastructure for Grand Rapids reducing service requests on shop floors• Developed Bar Code label program based on Boeing and Lockheed Martin specifications• Helped implement IT Service Desk to Aerospace and Fluid Power Divisions• Developed system tray application to show standard PC information to end users for quick support• Implemented UID system based on i-guides and standards set in place by Lockheed Martin. • Created/implemented OIS templates used to supply instructions to assemblers.

Provided IT Support for various corporate and small business accounts. Setup Disaster recovery plans, optimized network performance and implemented new systems and servers while providing on call support for overall interoperability.

Professional cold-call prospecting, relationship development, need development and effective closing. Designed computer systems based on customer needs as well as system requirements. Provided preliminary technical support and troubleshooting for customers. Maintained detailed knowledge of current software, hardware and peripheral equipment capabilities and requirements.

Associates, Engineering Cad/Cam

Corporate Applications