Thomas Bréchet Email & Phone Number

Noirmoutier-en-l'Île, FR

Madrid, Community Of Madrid, Spain

International Card Services - Commercial/Corporate Sales & Account Management Spain & The NetherlandsPerforming financial controls, including reports of various nature such as performance monitoring, forecasting to support leadership's decisionsCompiling and distributing reports showing key data to support sales/account management representatives in their.

Madrid, Community Of Madrid, Spain

Global Services Group - Customer Engagement Network FranceDelivering world-class customer service to our French market card holders (Consumer, Business and Corporate) via Live Chat and Phone channelsBuilding meaningful relationships with our customers, understanding their current and future needs, providing a first contact resolutionContributor to process.

Madrid, Community Of Madrid, Spain

Global Services Group - CEN Global Business IntegrationImplementing regulatory and business-driven change within the Customer Engagement Network (France and other markets in Europe)Ensuring operational alignment and readiness for servicing and marketing communications to cardmembers Driving process improvement and defect elimination initiatives

Madrid, Community Of Madrid, Spain

Global Services Group - Customer Engagement Network FranceDelivering world-class customer service to our French market card holders (Consumer, Business and Corporate), via Phone channelBuilding meaningful relationships with our customers, understanding their current and future needs, providing a first contact resolutionDoted line to Global Commercial.

Brighton, England, United Kingdom

Global Commercial Services - Operational Excellence - EMEA Regulatory Change Management TeamImplementation of changes related to EU regulations that impact the business, across geographies and in multiple languages (English, French, Spanish)Liaison with Servicing and Marketing teams along with other key stakeholders to ensure the changes are implemented in.

Brighton, England, United Kingdom

Global Services Group - Governance & Controls PMO - Regulatory Strategy & Change TeamData analysis across multiple systems and quality monitoringManaging relationships with key stakeholders from various business units (GCS, GSG) to ensure data is accurate and meets business and compliance requirementsTraining materials creation, translation (English to.

Brighton, England, United Kingdom

Global Services Group - Commercial Servicing Network- Global Commercial Services Integration TeamCoordination of operational integration of processes and solutions to deliver superior service to corporate clients and card members, leveraging product expertise, analysis, planning and internal communication to frontline colleaguesProject delivery included.

Brighton, England, United Kingdom

Global Servicing Network - Commercial Servicing Network - Account Consultancy TeamManagement of the enquiries raised by the GCS Account Managers for our corporate clientsThe scope of action includes any servicing related enquiry about corporate products (corporate cards, business travel accounts...) and involves a mix of in-house first contact resolution.

Brighton, England, United Kingdom

Global Servicing Network - Commercial Servicing Network - Corporate Online Support TeamTechnical support servicing provided to EMEA external requesters (customers) and internal requesters (Account Managers and others)Investigation on data content and delivery issues with online solutions such as files, reports or statements sent to our corporate customers.

Brighton, England, United Kingdom

Global Servicing Network - Commercial Servicing Network - Technical Servicing TeamTraining European corporate clients in the use of the @Work portal applicationsTraining sessions delivered in English, French and Spanish

Brighton, England, United Kingdom

World Service - Corporate Services Europe - Technical Servicing TeamBilling support files set up for European corporate clients Optimisation of the customers experience by advising the Account Managers about file characteristics and management of escalations for content & delivery issues Access management and set up for servicing employees to ensure the.

Brighton, England, United Kingdom

World Service - Corporate Services Europe - Data Support GroupMulti canals (phone, email, case management tool) technical support servicing provided to external customers and internal requestersInvestigation and coordination for data content and delivery issues with files/reports/statements sent to our corporate customers, aiming first contact.

Brighton, England, United Kingdom

Position dedicated to American Express - World Service - Corporate Services Europe - Data Support GroupMulti canals (phone, email, case management tool) technical support servicing provided to external customers and internal requestersInvestigation and coordination for data content and delivery issues with files/reports/statements sent to our corporate.

Nantes Area, France

Management of tourism projects on the theme of hiking and cycling, with partnersGranting the "Accueil Vélo" label and management of a network of people working in the tourism industryAdvice and technical contribution to the "La Vélodyssée" and "La Loire à Vélo" European cycle route projectsProduction of a report on tourist activity along the Nantes-Brest.

Island Of Noirmoutier, France

Management of the agritourism project (creation of a house of local products of the island)Creation and implementation of the annual marketing plan (website...), administrative and budgetary follow-up

Beauvais, France

Monitoring of the training plan for tourism professionalsProcessing applications (including evaluation) from tourist information centres requesting funding from the Oise departmental councilCoordination of the network of tourist information centres in Oise

Island Of Noirmoutier, France

Every Summer from 2004 to 2009Promotion of the "Ile de Noirmoutier" destination to visitorsCustomer service: answering visitors' queries at the information desk, by telephone or by post and e-mailSales: ticketing for activities, events and travel

Master'S Degree Hospitality, Leisure & Tourism Project Management, Tourism And Travel Services Management

Master’s thesis “The tourist practices in the Island of Noirmoutier” Semester of study at the University of Ulster, in Northern Ireland.

Bachelor Degree Tourism Industry, Tourism And Travel Services Management

Courses in management, marketing, economics, communication, geography, history, sociology, languages Internship: Analyst in charge of.

Higher National Diploma In Tourism, Tourism And Travel Services Management

Studying basics about Tourism and Travel Services Management