Senior Business Analyst
Tiaa-Cref - Consultant For Collabera, Inc.
Senior Business Analyst, Department of Labor Fiduciary Rule Implementation Project at TIAA-CREF, NY, NY • Consulted with business/product management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. • Acted as a liaison between departmental/product end-users, technical analysts, consultants and others in the requirements gathering, analysis, design, configuration, testing and maintenance. • Analyzed the feasibility of, and developed requirements for new systems and enhancements to existing systems; ensured the system design fits the needs of the users. • Migrated Standard Operating Procedures Manuals (SOP’s) to the RegEd System allowing cost effective automation of Compliance with FINRA and SEC regulatory requirements while establishing new levels of operational efficiency and mitigating risks. • Tracked and fully documented changes for functional and business specifications; prepared detailed universally understood procedures for permanent records and for use in training. • Identified opportunities for improving business processes; assisted in the preparation of proposals to develop new systems and/or operational changes.• Participated in user acceptance testing and testing of new system functionality.• Assisted in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops documentation; prepares reports and written findings and recommendations; and monitors changes.