As a Team Manager Operations I lead an efficient and motivated team to deliver an exceptional customer experience whilst maximising commercial results. I ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation.

Working in one of the south west largest studios has provided me with a high level of administrative experience and working knowledge of many tasks transferable to other industries. My day to day role involves:• Managing and organising a very busy diary to ensure that it is always kept fully booked • Maintaining a high level of customer service ensuring the clients expectations are met • Management of enquiries via both e-mail and telephone regarding both general information and tailored advice for individual clients• Training, coaching and motivating other members of the team to ensure targets are met• A high level of competence in objection handling; thus ensuring the excellent reputation of the company • Data analysis with the aim of highlighting what we can do to improve our service via targeted sales techniques• Ascertaining all administration done by the team reaches a level of excellent attention to detail to ensure all systems run smoothly• Excellent skills in Word, Excel, Outlook and Spectra (diary managing software)

Working in a high end busy delicatessen, involving: Providing excellent customer service, delegating tasks appropriately, reconciling financial information, placing orders and stock taking, ensuring a detailed understanding of products and developing knowledge about new product lines, objection handling and obtaining the shop's good reputation for customer satisfaction.

Working in one of Bristol's most popular bars, involving: Providing a consistently friendly and efficient level of customer service, objection handling; resolving issues quickly as not to interfere with other patrons enjoyment, learning about and promoting new product ranges, regularly dealing with telephone inquiries, placing order and stock control, delegating to staff and devising rotas, money handling and cashing up and training new staff.I also obtained my 'Alcohol Licensing Qualification' and attended numerous 'mixology' courses and training days.