Thomas Budde Email & Phone Number

Des Moines, Iowa, United States

Des Moines, Iowa, United States

United States

-Provided Primary Support for Data Quality on Interest Rate Analytics for front office fixed income and derivative reporting for US and European firms.-Responsible for monitoring, identifying and resolving breaks on fields including... -Effective Duration, Modified Duration, Yield to Maturity, Yield to Worst, Option Cost, Option Adjusted Spread, Spread.

Cedar Rapids, Iowa

In my role, I identify and resolve issues related to the risk analytics quality and data flow for fixed income, derivatives and commercial mortgages. I work with Blackrock, Murex, and various other financial systems to support the risk analytics production for our investment team.My work is heavily focused on communicating complex analysis to all areas of.

Marion IA

• In coordination with management expectations, completed interviews for all internal and external interviews for frontline and specialty positions.
• Analyzed quality of candidates and made necessary adjustments with long term view of success the individuals and the business.
• Provided feedback to all internal associates who did not move forward in the interview process and keep a pool of qualified candidates for future openings.
• Managed and coordinated volunteer activities for our center in association with 4-H and Boys and Girls Club.
• Supported leadership at coach and manager level through quality review, compiling and analyzation of reports and associate career path readiness.

Marion, IA

• Member of the customer service team with full responsibility for individual/team/department performance success.
• Lead a team from 8 to 18 with focus on creating the ideal customer experience.
• Provided immediate feedback with short and long term development.
• Capitalized on identification of individual focus areas and strengths to drive business success.
• Supported peers in team development through advice and direction in difficult associate accountability scenarios.

Marion IA

• Responsible for development of tenured associates to resolve complex customer escalations.
• Lead a team from 5 to 13 with focus on creating the ideal customer experience through escalations and cross functional associate support.
• Received tier 3 customer escalations from tenured associates and developed a recognized strength in out of the box resolutions.
• Supported multiple initiatives and training's including prepaid and rewards for Cedar Rapids center.

Marion, IA

I assisted in resolving out of the box decision making for customer with unique issues that general customer service was unable to resolve. I took escalated calls as a supervisor/manager in order to retain customers.

Marion, IA

I assisted in general customer service calls specializing in added value oppurtunties.

Cedar Rapids, Iowa Area

I was responsible for board level repair on GPS and CDMA handheld mobile computers.

Master Of Business Administration - Mba, Business/Finance

Bachelor'S Degree, Double Major: Finance And Business

Activities and Societies: CFA Research Challenge, Investment Club

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Associate Of Science (A.S.), Electrical Engineering Technologies/Technicians

Electrical Engineering Technology