Thomas Burleson Email & Phone Number

Technology & Operations Leader with over 25 years of Management experience in IT Operations, Customer Service and Finance. Industries include Healthcare, Telecommunications and Finance . Extensive Management experience in an IT Infrastructure and Operations Environment with expertise in managing teams both technical and operational. An innovative and results-oriented professional with notable successes in managing, planning and executing all phases of a broad range of complex strategic and operational initiatives. Outstanding leadership aptitude; able to direct and motivate large multidimensional teams that are accountable for a wide range of Solutions. Adept at combining business and customer driven objectives with technology, and creating strategic direction focused on quality standards, established deadlines, and budgetary requirements. Key skills include Project Management, Technical Solution Implementations and Support for improvements in technology, development and processes. Proven analytical ability to identify problems and resolve with successful communications at all levels of interactions. Proven history of getting results – Track Record of internal promotions and advancement of increased responsibilities at every employment position. Additional strengths include:• Telephony Systems Management • Business Relationship Management • Project Management • Financial Analysis, Forecasting, Budgeting• Helpdesk & Desktop Support• Contact Center Applications • Contact Center Operations• Mobile Device Management• ITIL v. 3 Certified• Lean Sigma White Belt • Vendor Management• Messaging and Collaboration Specialties: Telecommunications, Mobility, Video, IT Operations, Call Center Operations, Call Center TechnologyApplications: NICE Call Recording and Workforce Management, Avaya ( Site Administrator, Wallboard, CMS), Mobile Device Management (Airwatch, MacAfee), Video Conferencing (Cisco/Jabber, Blue Jeans Network), InContact

Listed skills include Vendor Management, Telecommunications, Business Analysis, Management, and 20 others.