Thomas Burns Email & Phone Number

New Haven

REGIONAL WATER AUTHORITY | New Haven, CT | 2012 – PresentLaboratory Sales & Client Services Representative | 2016 – Present☑ CHALLENGE ACCEPTED: Executed account management and customer relationship management initiatives.☑ NOTABLE IMPACTS:➞ Solely generated in excess of $3M in billable income using effective revenue optimization strategies and business acumen.➞ Led efforts to expand the client base from 25 accounts to 200+ accounts in 5 years, which included expanding the geographic footprint from Connecticut and New England to Colorado, North Dakota, and Alabama.➞ Delivered superior level of service to existing clients while improving satisfaction ratings.➞ Managed Google AdWords account for the lab while effectively targeting potential customers for services using analytics and data-driven strategies to expand market-share.

New Haven

☑ CHALLENGE ACCEPTED: Cultivated positive and enduring relationships with a diverse client base. Provided support to clients and addressed concerns through proactive problem resolution.☑ NOTABLE IMPACTS:➞ Masterminded efforts to mitigate risk associated with a customer who brought an explosive chemical to an event, which included rapid response to eliminate the threat and diligence to effectively address the emergency in a calm manner while achieving a positive outcome.

Brookfield, Connecticut, United States

☑ CHALLENGE ACCEPTED: Participated in sales and business development by conducting energy audits and recommending products that conserved energy.☑ NOTABLE IMPACTS:➞ Played a key role in driving revenue growth and identifying new opportunities to capture referral business.

Bachelor'S Degree, English Language And Literature, General

Master'S Degree, Environmental Science