Thomas Burton Email & Phone Number

I have a varied and strong background in Cyberscurity working for various organizations for about twenty eight years total in IT with eighteen of those years specialized in Cybersecurity.

Edgewood, Md

Layed off due to lack of work

• Conduct Retina and Gold Disk scans on systems, analyze results from these scans, and report the results monthly• Research possible false positives identified by Retina and GOLD Disk scanning software• Research difficult findings by utilizing multiple methods to ensure we have done our diligence to call a finding correctly as open or closed.• Deal directly with the DISA Retina Support desk / DISA FSO support desk for GOLD Disk to log tickets for technical issues / questions• Responsible for creating and maintaining checklists and process documents as it relates to the scanning, analysis, and reporting that we do.• Participate in meetings as needed to work together as a Team with our government counterparts in an effort to streamline processes and answer questions that we have on particular findings• Escalate difficult findings to Microsoft when necessary

 Made best practice security recommendations to management Identified windows / vendor vulnerabilities using eEye Retina scanning software Researched possible false positives identified by Retina scanning software by working with vendor Responsible for conducting security inspections at subordiante units Scanned customer laptops for vulnerabilities prior to their travels to have them patched. Rescanned laptops after remediation completed to ensure they were clean and provided supporting documentation. Logged tickets with vulnerabilities identified so systems could be remediated /

• Install, configure and support GE Healthcare and Electronic Medical Records software (EMR), Picis Anesthesia Manager, OR Manager, PACU Manager and Caresuite Centricity EMR, LCJ, IDX, LCW; StreamLine Health AccessAnyWare, DataManager, FolderView, Release Scan, PowerScan, RegScan• Analyze client needs and configure automated solutions for Information Management for Physician and Patient Access with Clinical Transformation (IMPPACT).• Inventory and document all current systems and determine replacement strategy for fat and thin clients and virtualization candidates for 3000+ users.

• Documenting processes so that current and future projects can benefit from Checklists• Being well organized and ability to multitask was a must for success in this position• Ordering New Phone and Cable/DSL Service for sites and scheduling vendor to arrive onsite to setup all hardware• Making sure all hardware arrives onsite prior to final vendor showing• Remote Control Software, Dameware, VNC, to install software, printers, and configure systems• Setting up and configuring wireless networks and determining whether AP needed (Cisco 851W Wireless Router)

• Maintain, Operate, and Provide Security for Weapons Surveillance Systems (XP/2000)• New Software Version Deployment, Testing, Documenting, and Providing Feedback• Installation and configuration of Hardware• Remote Desktop, VNC, and Dameware for remote access and administration• Excellent Troubleshooting and Problem Solving skills• File and Print sharing• Systems Admin for all Systems on each site• Active Directory and Group Policy• Symantec Antivirus Management• Spyware Protection - Adaware and Spybotsearchanddestroy• Active Secret Security Clearance

• Norton AV monitoring project to address viruses on network• Active Secret Security Clearance• What’s Up Gold for network monitoring in NOC (Network Operations Center)• Implement, integrate, maintain, and modify NIPRNET (Unclassified) and SIPRNET (Classified) systems• IAVA Security Patches – Critical Windows Updates, Office Updates (Information Assurance Tools used)• Remedy Ticketing System• Printer and Software Installations• Very Experienced with Outlook email trouble shooting• Dameware Remote Control Software• Maintaining KIV 7 and KIV 19 equipment

• Active Secret Security Clearance• Supported 500 users• Hardware repair on desktop systems to include replacing hard drives, floppy drives, CD-ROM drives, power supplies, processors, fans, memory, modems, and network cards• Hardware: Compaq, Dell, HP, Micron Desktops & Dell Laptops• PDAs / Palm Pilots to include Compaq IPAQ & Palm Series• Symantec Ghost Experience• SMS for remote control to solve problems• Troubleshooting MS Outlook configurations to resolve email problems• Configuring and troubleshooting laptops for dial up connections• Participated in Migration of systems to XP Pro• Installation and troubleshooting of software & hardware• Printer troubleshooting and resolution• Excellent Customer Service skills to include follow up

• Supported 800 users using Applix Application for Ticket Logging and Tracking• Outlook Expert - email profile setup, extensive troubleshooting of settings, personal folders troubleshooting and repair, researched answers for the usage of features not commonly used by all clients to help customize & simplify life for that particular client, & have researched resolutions to difficult problems when necessary using technet & the internet• Troubleshoot connectivity issues - dial up connection from home,broadband, DSL, T1 (RAS) using Secure ID Token (Key FOB)• Printer troubleshooting and resolution• PDAs / Palm Pilots to include Compaq IPAQ, Dell Axim, & Palm Series• Hardware diagnosis, Software installations, troubleshooting, and problem resolution - Escalation to support Teams when applicable• Take ownership of issue and follow up with client to make sure that all was completed to their satisfaction

• Supported desktops and laptops in a 1500 user environment using Expert Advisor ticket logging software for First USA • Support included installation and configuration of Novell and Microsoft network clients, software applications, printers, drivers, ODBC settings, Outlook profiles, and dial-up networking for remote users.• Software troubleshooting Windows 95/98/NT, Windows Registry, Chameleon 6, Xoftware 5, Chameleon Unix Link 97, Xoftware 8, Outlook 97/98, IE 4/5, Dial-Up Networking, IBM Personal Communications, IRMA, MS Project 98, MS Office Suite 97 Professional, Norton Anti-Virus, Crystal Reports 5.0 and 6.0, Tivoli Problem Management / Expert Advisor• Troubleshooting network connectivity (Desktop side: Novell 2.2, 3.1, 3.2, and 3.3 clients, Microsoft Networking Client, IPX/SPX, and TCP/IP)• Experience with Dell desktop and laptop PCs (including: Optiplex GXm/GXa/GXi/GX1/GX100/G1, Latitude XPi/XPiCD, Latitude CP/CPi/CPx.) Experience with Hewlett-Packard Vectra desktop PCs

• Top Secret Security Clearance• Install, configure, maintain, and administer: (Microsoft WindowsNT Server 3.51 and 4.0, Microsoft Exchange Server 4.0 and 5.0, Microsoft Windows 98, 95, Windows 3.11, and DOS 6.22, Microsoft Office 97, Microsoft Outlook 97 and Outlook Express, McAfee and IBM Anti-virus software, Xircom, 3 COM and New Media PCMCIA network cards)• Install, configure, maintain, and administer network for up to 250 users (Setup the network in a field environment - Setup the servers, ran the backbone of the network with RG58 connected by hubs, and used repeaters when necessary - Customers connected laptops via UTP to the hubs)• Creating, editing and deleting NT User Accounts• Troubleshooting and testing RG58 and UTP cabling with equipment to include making and repairing cable ends• Experience with Panasonic Laptops (CF-21, CF-25, CF-61)• Teaching Windows95, Microsoft Office, Microsoft Outlook, Configuring Network Cards• Work very well under pressure