Thomas Ness Email & Phone Number

Miami, Florida, US

• Coordinate product lifecycles, serving as Subject Matter Expert (SME) for product requirements based on customer demands. Manage two direct reports and 10 internal partnerships.
• Cross-functionally collaborate with department leaders across manufacturing & materials engineering, accounting, UX design & product quality control, customer service, and field support operations.
• Train team members in product knowledge to maintain user support after product launches.
• Strategically plan & design marketing campaigns and project timelines with Director of Digital Marketing; consult with Lead Editor & Senior Graphic Designer to develop content, such as advertisements, internal.
• Establish positive relationships with vendors, employees, consultants, and customers to inform strategic planning.
• Communicate between internal teams and customers to devise pricing models and negotiations; serve as product SME to advise clients on product optimization.

Miami, Florida, US

• Managed 500+ accounts across Alaska, Idaho, Oregon, and Washington territories, including hospitals, universities, municipalities, and healthcare educators. Provided consultative insight for sales team of four with.
• Spearheaded sales & marketing initiatives to secure new business developments; identified and contacted key client stakeholders to establish long-term customer relationships.
• Attended industry events to increase brand awareness while securing secondary product sales with executive boards & healthcare professionals.
• Applied knowledge of end-user needs to curate client-focused products and solutions; consulted with healthcare educators at industry events to inform strategic planning of new initiatives.Select Achievements
• Improved territory revenues by nearly 200%+ ($600K to $2.2M) and expanded account base from 280 to 500 by analyzing industry trends and developing sales strategies to target specialized markets.

Miami, Florida, US

• Conceptualized & designed sales & marketing materials to increase brand awareness; researched market & customer trends to align content creation objectives.
• Created internal technical documents to define engineering & production specifications to address end-user functionality & maintenance needs.
• Launched product usability workshops for clients and internal department leads by recruiting SME collaborators to develop workshop materials.

Miami, Florida, US

• Oversaw technical support projects focused on user experience issues, tracking & analyzing statistics while strategically planning & owning continuous improvement process.
• Recruited, onboarded, developed, and managed team of four direct reports to address user issues while improving Gaumard’s user support reputation.
• Cross-functionally collaborated with key stakeholders from engineering, management, and user experience teams to implement process improvements and improve user experiences.

Miami, FL, US

• As a donor relations associate I was responsible for maintaining correspondence with, and satisfaction of stake-holders in regards to multiple projects.
• Quarterly Fundraising Gala
• Seasonal Art Installations and Exhibits
• Day-to-day Membership Enrollment

Bachelor Of Arts - Ba, Biology, General

Bachelor Of Arts - Ba, Music Performance, General