Thomas W. Email & Phone Number

Traverse City, Michigan, United States

• Helped develop compliance program, with focus on operational compliance.
• Reviewed state regulatory updates to determine operational impact. Communicated updates to stakeholders and ensured policies/procedures were updated accordingly.
• Reviewed state filing drafts. Provided feedback and assisted product filing team with responses to insurance department objections.
• Reviewed and responded to insurance carrier audit findings and escalated social media complaints.
• Provided support and research to risk management team with internal audits.
• Provided compliance review of marketing and media content (i.e., web, email, and magazine publications). Provided edits and feedback to writers.

• Developed state underwriting guidelines with insurance carrier partners and communicated guidelines to stakeholders.
• Reviewed and responded to insurance carrier audit findings
• Oversaw state reporting team and underwriting analysts.
• Designed and maintained underwriting policies and procedures, communicating updates to affected teams.
• Conducted and facilitated internal audits of adverse actions and communicated results for corrective action, resulting in reduction of compliance concerns.
• Named and served as expert witness for federal criminal and civil trials nationwide.

Traverse City, Michigan, United States

• Developed state underwriting guidelines with insurance carrier partners and communicated guidelines to stakeholders.
• Reviewed claim reports to underwriting to determine if adverse action warranted and processed adverse action forms.
• Assisted claims team with coverage review.
• Served as liaison between underwriting, sales, and compliance teams as well as insurance carrier partners.
• Managed DMV state reporting team.
• Trained new team members in DMV state reporting and underwriting.

Traverse City, Michigan, United States

Charged with identifying, communicating, and implementing solutions to corporate compliance matters. Developed systems to track and monitor compliance with regulatory requirements and internal policies. Maintained and revised policy procedures for general operation of compliance program. Researched, analyzed, and worked with outside counsel on plan to.

Traverse City, Michigan, United States

Reviewed and processed client requested insurance policy changes and paid broker commissions. Optimized operational responsibilities to promote seamless delivery of services to all clients. Developed initiatives for process improvement and reviewed and assessed ongoing operations. Implemented strategies to take advantage of new opportunities.