Thomas Cabral Email & Phone Number

Remote

• Utilized my Desktop support experience
• Working in call center phone support utilizing my customer service skills
• solving problems with the following: Microsoft Operating Systems including Windows XP/7/8/10; MS 2007/2010/2013 and O365environments; IE 8/10/11, Chrome; Active Directory Users and Computers; Microsoft Applications.
• Maintains an advanced level of knowledge for supported products and support policies
• Proactively researches and stays abreast of new technology
• Responsible for deploying software using automated tools

Riverside, Rhode Island, United States

Supported an end-user base of over 400 corporate employees. Repaired outlook.PST files for clients calling on corrupted.pst files and called client back to reattach after repair was completed and remote to client and reattach and test outlook with the repaired fileReimaged problem laptops and configured all software installations per imaging scripts.Tested.

PresentManaged resolution of inbound level 1 and level 2 technical issues over the phone quickly, professionally and efficiently in Call Center environment. Diagnose hardware, software, printing and network connectivity issues, including LAN, WAN, dial-up and VPN access in a Windows 7 environment. I am experienced working with RSA secure id two factor.

United States

August 2002-April 2007 FM Global Corporate Offices Johnston, R.I. HelpDesk Desktop Analyst (Contractor)Support an end-user base of over 2000 corporate employees, Diagnose hardware issues, (modems, Ethernet cards etc.),HP Printers, HP, Compact and Dell notebooks and Desktops, and installing PDA software over the phone or utilizing Windows XP Remote.

June 1999- Datel Inc. Mansfield, MAJune 2002 Information Technology Department Senior Helpdesk/Desktop TechnicianSupported any issues with 200 users for Windows 95,98,NT4,Windows 2000,Office 2000.Analyzed, diagnosed and resolved any software/hardware problems called into the helpdesk.Used Magic Helpdesk Software for problem tracking and monitoring helpdesk.

June 1998- Ocean Spray Cranberries Lakeville, MAApril 1999 Information Technology Department Client Services/Desktop TechnicianSupported any issues with 500 users for Windows 95, Microsoft Office Suite 97.Responded to the initial phone calls to the Helpdesk.Analyzed, diagnosed and resolved any software/hardware problems called into the.