Thomas Cagle Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Lead a team of 56 technical project management professionals (most security + certified) that oversee the development, direction, growth, and management of a strategic client relationship with the US Army PEO STRI team and Army Budget Office to optimize US Army warfighter readiness.

Atlanta, Georgia, United States

Lead a team of 17 sales and technical project management professionals that oversee the development, direction, growth, and management of a strategic client relationship with the US Army PEO STRI team to optimize US Army warfighter readiness.

Dallas, Tx

Product Marketing Director for AT&Ts 350+ Data Center Ecosystem (CONUS/OCONUS) locations delivering on initiatives to grow our revenues selling data center space, power, and connectivity to our current and future AT&T Business customers.

Dallas/Fort Worth Area

Director of Marketing for the AT&T Growth platforms team supporting our global security and cloud networking solution marketing initiatives.

Southwest & West Region

Lead a team of 47 sales professionals focused on 61,000 new business acquisition accounts and retaining existing base of customers selling wireless and wireline solutons from AT&T. My team and I are focused on providing an excellent customer experience while working with future potential customers to solve the business challenges with one of the myriad of products and solutions AT&T has to offer.

National Support Team

Directly responsible for the leadership, development, and coaching of 13 Area Managers supporting a 1,600 person sales organization selling AT&T Wireline/Wireless products and services. Specifically focused on driving mobility sales effectiveness and sharing best selling solutions nationwide to increase sales.Focused on meeting/exceeding mobility sales metrics for a base of > million mobile subscribersFocused on building custom deals, pricing, and increased inside building coverage to support front line sales teamsDrives change and serves as a liaison between sales, marketing, and pricing

National Support Team

Directly responsible for the leadership, development, and coaching of 7 Area Managers for an organization of 40 management employees. Responsible for the customer care and support of mobility Products and Offers, as well as, Project Management for Small Business Mobility Customer Care Call Centers. Daily responsible for ~235 new projects directly impacting our employee base of 9,000 AT&T call center representatives (CONUS/OCONUS) with regard to training, online content-documentation, and improving the overall customer experience.Focused on meeting and exceeding call center metrics for Small Business Mobility Customer Care channel with regard to reducing average handle time, increasing first call resolution, and decreasing call volumes through mechanization and decreased manual processesiPhone Core team member for launch of iPhone for small business mobility customer care (2007-2010)Developed and implemented a team to sell wired products and services in small business customer care call centers that launched in May 2010. Led successful merger integration of AT&T small business customer care business units for Dobson, Edge, Unicel, and Centennial Wireless

Southeast Region

Directly responsible for the leadership, development, and coaching of 5 Sales team members on the BellSouth Internet Services, ICS Sales Team. Provided order processing, order accuracy, and direct customer interaction for 30 external customers constituting over $405 million dollars in annual revenue.Developed an on-line Billing Database Tracking Tool by coordinating multiple cross-functional teams within ICS to reduce billing errors and prevent billing disputes across all divisions of ICS Wireless SalesDeveloped a CRIS to CABS billing conversion tool for the entire ICS Sales organization by coordinating multiple cross-functional teams within ICS to covert CRIS billed customers to CABS billed customers.Critical technical team lead for the development/delivery of the BellSouth, Wireless Ordering System (WOS) for external Wireless customers to submit their orders to BellSouth over the web vs. traditional fax method.

Southeast Region

Directly responsible for the leadership, development, and coaching of six managers and 52 bargained for Electronic Technicians in the 24 x 7 BellSouth Wireless Provisioning Center which included over 300 wireless customers, constituting $496 million dollars in annual revenue.Re-organized Wireless Testing Center to maximize efficiency and service delivery resulting in the highest on time performance and highest items per hour production of all Access Customer Advocate CentersReduced service order backlog by 50% in first three months collecting unrealized revenue > $1 million.

Southeast Region

Directly responsible for the leadership, development, and coaching of five managers and 55 bargained for Electronic Technicians for the 24 x 7 BellSouth Wireless Maintenance Center which included over 300 wireless customers, protecting $496 million dollars in annual revenue.Achieved the lowest mean time to repair statistics for the Wireless Access Customer Advocate call center in the previous five yearsInitiated a Wireless Optical Ring Scrub/Validation project that resulted in 153 DS3 level protection failures repaired that avoided future customer outages and network downtime

Southeast Region

Directly responsible for all training redesign process flow development, implementation, and maintenance for all five Access Customer Advocate Call Centers. Directly managed a team of 5 project managers responsible for online content and documentation.Developed the BellSouth Access Customer Advocate Call Centers Support Staff Web Page to allow our staff to share information and work more efficiently with our field workers

Mba, Business Administration

Data Driven Marketing, Marketing, Certificate

Bachelor Of Business Administration (Bba), Finance

Activities and Societies: ROTC, US Military Commissioned as a 2LT

High School Diploma